Financial Aid Office Assistant

Position Details

Position Information

Job Title Financial Aid Office Assistant

Department Financial Aid

Terms and Hours Spring and summer semesters; approx. 5-12 hrs/wk

Job Category Student Employment

Hourly Wage Portland Metro Minimum Wage ($16.80)

Job Summary

This position assists the Financial Aid front office with various customer service and office tasks. This position ranges from 5-12 hours/week during school semesters, depending on class schedule.

Core Duties

• Front desk customer service to current and prospective students and their families, as well as faculty and staff
• Multi-task while answering phones and emails
• Answer questions regarding basic financial aid processes
• Accurately convey messages to financial aid counselors and schedule appointments as needed using Outlook calendars
• Perform routine office duties when asked, such as sorting mail, data entry, filing, compiling mailings, cleaning and organizing workspaces
• Database entry and retrieval
• Scan paper documents to digital documents using software applications
• Work independently, remaining on task with minimal supervision
• Other relevant duties as assigned

Minimum Qualifications

• Willing to learn financial aid policies and procedures
• Communicate well, verbally and in writing, with special attention to phone and email etiquette
• Maintain a high level of confidentiality and professionalism
• Able to follow directions and pay close attention to detail
• Outgoing and positive attitude while talking with students and parents in a professional manner
• Computer experience with internet, email, Word, and Excel
• Must be able to lift at least 25 lbs.
• Commit to 5+ hours per week for spring 27’ semester
• Availability to work summer shifts

Preferred Qualifications

• Office place experience
• Phone and customer service etiquette
• Able to navigate confidential and sensitive information

Posting Detail Information

Posting Number SE1146-2023

Number of Vacancies

Estimated Start Date 11/02/2026

Open Date 10/16/2026

Close Date 12/04/2026

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents

Required Documents

• Resume
• Cover Letter

Optional Documents

Contact

University of Portland

5000 N. Willamette Blvd

Portland, Oregon

97203-5798

[email protected]