About this role
Job title: Financial Aid Counselor I
About the Role The Financial Aid Counselor I serves as an embedded representative directly supporting student-facing positions, including Academic Advisors and Admissions Counselors. The role handles a high volume of internal contacts in a call-center environment and may engage directly with Regent University students to resolve complex cases and escalated accounts, in support of new hire training experiences. The Counselor is an expert in financial aid and payment plan options. Work location is Virginia Beach, VA, with potential for remote work depending on location. Salary range is $40,000 - $42,000 annually.
What You'll Do
- Answer simple and complex financial aid questions accurately and efficiently.
- Maintain an expert knowledge base on federal, state, institutional, and external award programs.
- Stay current on other programs and policies important to students, such as admissions protocol, financial aid, international admissions, military affairs, and student housing.
- Provide extraordinary service to internal and external customers within the organization.
- Successfully navigate internal organization structures in support of a 'one-stop-shop' student experience.
- Field a high volume of contacts relating to financial aid, payment plans, and account collections.
- Coordinate and participate in financial aid events.
What We're Looking For
- Bachelor's Degree or commensurate higher education experience required.
- Excellent verbal and written communication skills.
- Strong leadership skills.
- Commitment to Regent's core values of Excellence, Innovation, and Integrity.
Compensation & Benefits
- Salary: $40,000 - $42,000 annually.
- Benefits include health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.