About this role

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Work in a faith-based environment committed to academic excellence and global influence.

Financial Aid Counselor I

50000630

Financial Aid

Staff & Administration

Full time

Closing on: May 31 2027

The Financial Aid Counselor I position will serve as an embedded representative directly supporting student-facing positions (inclusive of but not limited to Academic Advisors and Admissions Counselors). This position will field a high volume of internal contacts within a call center environment, in addition to engaging in direct contact with Regent University students as needed to resolve complex cases, escalated accounts, in support of new hire training experiences. The Financial Aid Counselor I serves as an expert in financial aid and payment plan options.

Work

Location

Virginia Beach, VA (qualified candidates may be considered for remote work depending on location)

Salary: $40,000 - $42,000 annually

Essential duties:

Answer simple and complex financial aid questions accurately and efficiently
Maintain an expert level knowledge base on federal, state, institutional, and external award programs
Stay current on other programs and policies that are important to students, such as admissions protocol, financial aid, international admissions, military affairs, and student housing
Provide extraordinary service to both internal and external customers within the organization
Successfully navigate internal organization structures in support of a ‘one-stop-shop’ student experience
Field a high volume of contacts relating to financial aid, payment plans, and account collections
Coordinates and participates in financial aid events

Qualifications:

Bachelor's Degree or commensurate higher education experience required

Candidates must have:

Excellent verbal and written communication skills
Strong leadership skills
Commitment to Regent’s core values of Excellence, Innovation, and Integrity

Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.

Benefits:

Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.

Consideration will only be given to applications submitted directly through the Regent University career site located here https://careers.regent.edu/jobs/search

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Financial Aid Financial Aid

Financial Aid Counselor I

About this role

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Financial Aid Counselor I

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Candidates must have:

Benefits:

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