About this role
About the Role
The Financial Aid Coordinator supports the Office of Student Financial Services by running routine financial aid processes, coordinating the work-study program, and assisting students with applying for and receiving financial aid. This role provides exceptional customer service across office, phone, email, and Zoom, and oversees daily work-study operations to ensure compliant, accurate processing. The coordinator helps students and families understand and navigate the financial aid and billing process. What You'll Do
- Process daily award notifications, requirement notices, weekly loan notices, and exit counseling information
- Review submitted documents for accuracy and compliance; ensure timely processing
- Assist students in completing required forms and applications
- Support students in identifying and securing work-study positions and guide them through all required steps
- Process work-study hiring and payroll; maintain related files and forms
- Review spending reports to ensure accuracy
- Coordinate and deliver annual training sessions for work-study supervisors on program policies and procedures
- Maintain a comprehensive understanding of federal, state and institutional financial aid regulations
- Provide exceptional customer service to students, families and staff, offering guidance on financial aid options and eligibility requirements
- Oversee daily functions of the work-study program to ensure efficient processing, proactive outreach and regulatory compliance What We're Looking For
- Associate’s degree in business or related field
- Strong knowledge of Microsoft Office products
- Knowledge of technology sufficient to understand and coordinate processes
- 1-3 years office administration experience
- Excellent time management, customer service, and communication skills Nice to Have
- Experience with Banner or other similar software
- 1-3 years experience working in a financial aid office Compensation & Benefits
- Salary not disclosed in the posting; Starting salary not provided