About this role
WHAT YOU'LL OWN
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Handle inbound and outbound calls from clients seeking pre-settlement funding
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Gather accurate case information — accident details, attorney info, case status, and insurance data
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Assess case eligibility and route to the appropriate funding team for review
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Coordinate with attorneys and law firms to collect necessary documentation
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Keep detailed, accurate records of every client interaction and case update
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Follow up consistently to move cases through the pipeline without delays
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Maintain compliance with industry regulations and data privacy standards
WHO YOU ARE
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3+ years of experience in a call center, legal, financial, or intake-related role (Required)
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Familiarity with pre-settlement funding, personal injury, or legal funding processes is a strong plus
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A warm, professional communicator — you handle sensitive conversations with care and confidence
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Detail-oriented and accurate — you know the small things make a big difference in this industry
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Comfortable managing multiple cases simultaneously without dropping the ball
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Discreet and trustworthy with sensitive client and legal information
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Flexible with shifting schedules and thrives in a fully remote setup
WHAT WE OFFER
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Full-time remote work with a complete WFH support program
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Maxicare HMO + PhilHealth coverage
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SIL, PTO, and a special birthday leave
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Paid vacation leave
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Zero-interest employee loan program
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Performance bonuses and merit-based recognition
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Monthly Gen Pow-Wows and team engagement events with prizes
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Arvios Leadership Development Academy and workshop programs
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Monthly 1-on-1 touchbase calls with your HR partner
HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)
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Stable internet connection with at least 100 Mbps postpaid
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Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.
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For Windows users: Windows 11 OS is required
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Noise-Cancelling Headset
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Dual Monitor is mandatory
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Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup