Finance Business Services Manager

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.

• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.

• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.

• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – CDT-0025

Role Background

The NATO Cyber and Digital Transformation (CDT) Division, led by the Assistant Secretary General (ASG), ensures ICT coherence across NATO’s 50+ civil and military bodies, serving over 25,000 users. Reporting to the Secretary General, the Assistant Secretary General provides strategic direction on enterprise ICT, digital transformation, IT acquisition and services. In 2026, NATO is prioritising digital transformation, cloud migration and the transition towards becoming a more data-centric organisation. This strategic effort focuses on modernising business processes, enabling more effective use of digital technologies and artificial intelligence, and improving the integration of enterprise business services. By harmonising and optimising business workflows, NATO aims to increase operational efficiency, strengthen security, improve data quality and support coherent cloud adoption across the Enterprise. As part of this effort, CDT is coordinating a Business Services Transformation programme to bring greater coherence, standardisation and modernisation to the NATO Enterprise Business Services landscape. This initiative supports the NATO Digital Transformation Implementation Strategy by addressing the need for improved alignment of processes, systems, data and service delivery models across NATO entities. Within this broader programme, Finance has been identified as a key transformation stream. CDT is therefore seeking contractor support to lead and coordinate the Finance stream of the Business Services Transformation effort. This includes leading an Enterprise Finance Process Harmonisation exercise, coordinating Finance-related business transformation activities, and providing oversight and coherence across ongoing enterprise-wide Finance cloud and ERP-related initiatives.

Role Duties and Responsibilities

The contractor will provide program/project management and advisory support to CDT to drive the Enterprise Business Services Vision across the NATO Enterprise in the Finance domain. The scope of this work includes three tasks:

Task 1: Project Management, Stakeholder Management and Communication Management

The contractor will drive alignment and collaboration across NATO’s enterprise initiatives and business services, ensuring coherence and increased effectiveness across all organizational entities. Responsibilities include:

• Managing projects and initiatives: Execute project and program management of business services initiatives. Ensure delivery of scope within time and budgetary constraints.
• Stakeholder management: Engage regularly with stakeholders across NATO entities, including Finance, HR, Procurement, Legal, and others, to promote synchronized efforts toward harmonizing enterprise business services.
• Documenting: Develop and maintain documentation artefact necessary for any of the outlined tasks.
• Managing risks: Maintain risk and issue registries, propose mitigation measures, and address challenges to enhance the successful delivery of business services transformation.

Task 2: Leading the Finance Business Services Transformation track

The contractor will act as the main lead for the Business Services Transformation Finance track, ensuring coherence, streamlined processes and operational excellence across NATO entities. Responsibilities include:

• Finance stream leadership: Lead and coordinate the Finance stream under the broader Business Services Transformation effort, acting as the main point of coordination for Finance-related enterprise initiatives within CDT.

• Enterprise Finance Process Harmonisation: Lead the Enterprise Finance Process Harmonisation exercise, including planning, stakeholder engagement, coordination and facilitation of working sessions.

• Dependency management: Identify and manage dependencies between Finance transformation activities and related enterprise initiatives, including ERP, cloud migration, data platform, procurement, HR and other business services initiatives.

• Decision support: Prepare briefing material, options analyses and recommendations to support senior-level decisions on Finance transformation, process harmonisation and Finance cloud/ERP initiatives.

• Task 3: Business Services Advisory (SME Role) The contractor will provide expert advisory support on Finance business services, ERP implementation and Finance-related cloud transformation initiatives, ensuring that Finance transformation activities are informed by relevant expertise, leading practices and enterprise-wide considerations. Responsibilities include:

• Finance SME advisory: Provide CDT staff with ad-hoc subject matter expert advice on Finance business services, ERP implementation, cloud-enabled Finance solutions and relevant technology considerations.

• Market and leading-practice insight: Advise on market practices, leading practices and lessons learned from large-scale Finance transformation, ERP implementation and cloud-based Finance programmes.

• Business and technology alignment: Support alignment between Finance business requirements, enterprise architecture, cloud adoption, data management and NATO’s wider digital transformation objectives.

• Documentation review and quality assurance: Review Finance-related project documentation, plans, process materials, solution approaches and delivery artefacts, providing recommendations to improve quality, coherence and delivery confidence.

• Stakeholder engagement support: Support engagement with Finance stakeholders across NATO entities to ensure that transformation activities reflect operational needs, enterprise priorities and agreed Finance process harmonisation objectives.

Essential Skills, Experience and Certifications

• The consultant must have demonstrated knowledge and experience as follows: Mandatory

• Minimum 8 years of relevant experience in digital transformation, specifically in Business Services, with significant experience in the Finance domain.

• Proven experience leading Finance transformation, ERP implementation and business services projects in large international organisations, including initiatives involving cloud-enabled solutions, data platforms and enterprise-wide process harmonisation.

• Demonstrated experience with Finance process design, process harmonisation and business transformation.

• Proven experience in programme management and project management, preferably in complex, multi-stakeholder environments.

• Strong ability to interact with, manage and influence senior executive stakeholders.

• Strong communication skills in English, including the ability to develop written materials and present complex concepts clearly and succinctly.

Working Location

• NATO HQ, Brussels.

Working Policy

• On-site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance