About this role
PRIMARY PURPOSE
The purpose of the role is to support the Personal and Business Banking divisions. This role will be crucial in managing the full P&L for Merchant Services and Card Transactions for both business and personal banking segments. This individual will also drive cost efficiency including scheme costs, review contracts, and identify cost-saving opportunities. The ideal candidate will have significant experience in business partnering, understanding scheme costs and processes, working closely with frontline and product teams, and have a track record of optimizing financial performance in these areas.
TECHNICAL COMPETENCY REQUIREMENT
- Financial Acumen
- P&L Management & Cost Optimization
- Leadership & Team Management
- Strategic Thinking & Problem Solving
- Analytical Mindset
- Relationship Building & Stakeholder Management, Internal Controls, Scheme
- Cost optimisation, System integration and automation, Business case development
REQUIRED MINIMUM EDUCATION AND TRAINING
An accounting qualification CA (SA), OR CIMA.
REQUIRED MINIMUM WORK EXPERIENCE
5-7 years prior experience in Finance and Business roles
KEY PERFORMANCE AREA (KPA)
FINANCIAL
- Take full ownership of the Merchant Services P&L and Card P&L for both Business Banking and Personal Banking, ensuring accurate reporting, analysis, and financial performance.
- Drive the financial performance of card and merchant services, ensuring profitability while maintaining a focus on cost control and efficiency.
- Lead efforts to drive cost efficiency across all scheme-related activities, focusing on reducing scheme costs and penalties.
- Oversee and manage all expenses within the Personal and Business Banking divisions, ensuring accurate financial reporting and controls.
- Identify opportunities to optimize costs, streamline processes, and implement cost-saving initiatives without compromising service delivery
CUSTOMER CENTRICITY
- Levels and quality of service delivery as experience by internal & external stakeholders
- Interprets business/customer requirements to provide timeous solutions.
- Responsiveness: Speed of responses, reaction time, going the extra mile, turnaround time
- Degree of customer satisfaction from customers.
- Participate in building solid business cases for Opportunities Identification (Cross-sell, upsell, acquisitions, new products, etc). Campaigns Formulation & Tracking.
- Provision of quality insightful Client, Product, Channel, Banker Analytics. 1. Rate x volume type analysis. 2. Unpack the make up of rate to clearly articulate what works or does not work and clarity of action. 3. Volume - Distil the impact of volume analysis to clearly reflect on corrective action and who needs to action what.
OPERATIONAL EXCELLENCE
- Understand the operations of the various systems within the division and how these feed into the reporting system.
- Understand the finance operations of the division and ensure that all general ledger recons are per the Quality Recon Governance Framework.
- Understand billing on the relevant products and how this translates to acquiring and transactional revenue.
- Lead the Operational Risk committee for PBB Finance
PEOPLE LEADERSHIP
- Embrace diversity in race, gender, religion. Diversity in skills, experience, and work across capability to problem solve. Employee Net Promoter Score (eNPS)
- Lead, mentor, and develop a team of finance professionals, ensuring high performance and fostering professional growth.
DATA MANAGEMENT
- Identify repetitive processes and reimagine the process. Eliminate manual work arounds. Eliminate/reduce the number of journals processed on a regular basis.
STAKEHOLDER MANAGEMENT
- Work alongside key business decision makers.
REPORTING
- Timeous reporting to supported Business and external parties.
LEARNING AND GROWTH
- Keeping abreast of own development and ensure exposure is gained based on development areas.
- Provide training and development to staff.
- Take ownership for driving own career development
WORK CONDITION: OFFICE BOUND