About this role
Field Technician
Orcrist is building a next generation data intelligence platform using cutting-edge technologies. We're handling petabyte-scale data with sub-second queries. Our product is a Kubernetes-based platform delivered as B2B SaaS or as a self-hosted on-prem solution, including air-gapped deployments. We enable customers across defense, law enforcement, and enterprise to turn mission-critical data into actionable intelligence.
Role Orcrist operates as a fully remote-first group across three locations, which means physical infrastructure isn't centralized in one office; it's distributed across company sites, and apartments/residences that need technical and physical setup (network hardware, locks, alarm systems, access control). This role owns the "boots on the ground" side of physical technology; the person who shows up, installs, fixes, and secures premises, rather than the person who designs policy.
What you'll do
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Install, maintain, and troubleshoot physical technology across company locations and employee apartments/residences (network hardware, access control systems, alarm systems, CCTV/surveillance where in scope, locks and physical hardening measures)
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Conduct security assessments of apartments/residences used for company purposes and implement corrective measures (secure locks, window/door hardening, alarm installation)
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Manage IT/AV hardware lifecycle at physical sites: setup, repairs, replacements, decommissioning
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Travel to sites across Germany and in Marbella on short notice to resolve urgent physical/technical issues
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Maintain an inventory of physical security and technical equipment across all sites and residences
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Coordinate with local vendors/contractors (locksmiths, alarm companies, ISPs) where work needs to be outsourced
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Document all installations, repairs, and security upgrades for audit purposes
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Serve as the first point of contact for physical technology emergencies (e.g., break-in, hardware failure, alarm malfunction) — including outside standard hours when needed
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About you
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3+ years Hands-on experience installing/maintaining physical technology (network hardware, alarm systems, access control, locks) — not just IT helpdesk background
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Valid driver's license
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Willingness and ability to travel extensively, including short-notice trips (80%+)
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Proven ability to work independently and make judgment calls without daily supervision
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Fluent in German and working proficiency in English
What we offer
- Remote-first, Germany-wide: Work from wherever you do your best work, with regular team gatherings in Berlin and other off-site locations.
- Flexibility by default: Flexible working hours help you make work fit your life.
- Your setup, your way: Get a personal home-office equipment budget to create a workspace that works for you.
- 30 days of vacation: Take the time you need to recharge and come back with fresh energy.
- Keep growing: We invest in your personal and professional development.
- Get rewarded for impact: Performance bonuses are tied to agreed objectives and key results.
- A warm welcome: Every new team member gets a welcome goodie bag.
- Good people, good times: From summer and Christmas parties to regular team gatherings, we make time to celebrate together.
- A mission that matters: Work on challenges with tangible impact on public safety and national security.