About this role
Summary
The Field/Technical Engineer serves as a vital component of Verse Telecom's operations, dedicated to the deployment, upkeep, and resolution of issues within the company's fiber optic internet infrastructure and end-user connections. This role is essential for ensuring high-quality network performance and customer satisfaction by managing the physical and technical aspects of the service delivery lifecycle.
Responsibilities
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Deploy and configure fiber internet services alongside necessary network hardware.
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Execute the full spectrum of fiber cabling tasks, including laying, splicing, terminating, and validating connections.
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Diagnose and rectify network disruptions and connectivity challenges promptly.
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Perform scheduled maintenance checks and inspections on network assets to ensure reliability.
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Address and resolve technical incidents and service inquiries reported by clients.
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Set up and manage customer premises equipment such as ONTs, routers, and OLTs.
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Track network efficiency metrics to detect and prevent potential system failures.
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Evaluate potential installation sites through on-site surveys to plan new deployments.
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Maintain accurate records of all technical operations, including installations, repairs, and inventory usage.
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Refer intricate technical problems to specialized teams for advanced resolution.
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Guarantee that all field operations strictly adhere to safety protocols and organizational guidelines.