Field Systems Technician Trainer

About the Role The Field Systems Technician Trainer develops, delivers, and supports technical training for Toll Collection Systems (TCS), Intelligent Transportation Systems (ITS), and Network Communication Systems (NCS). This is also a working technician role; the Trainer must be able to support field operations when needed, including maintenance, troubleshooting, outages, and system testing. What You'll Do

• Develop, update, and deliver technical training for Field Systems Technicians, including classroom instruction, hands-on exercises, field demonstrations, onboarding, refresher training, and on-the-job coaching.
• Create and maintain training materials such as manuals, job aids, SOPs, technical guides, checklists, and equipment-specific reference documents.
• Train technicians on installation, preventive maintenance, corrective maintenance, testing, and troubleshooting for TCS, ITS, NCS, and related field equipment.
• Provide technical instruction on lane controllers, zone controllers, RFID/RF systems, power supplies, CCTV cameras, vehicle detection systems, dynamic message signs, routers, switches, cabling, fiber optics, enclosures, termination panels, and related testing equipment.
• Provide instruction on electrical conductors, equipment energization, bonding, grounding, cable dressing, fiber splicing, fiber testing, OTDR use, power meter testing, and reading splicing matrices and design drawings.
• Conduct field observations, identify skill gaps, coach technicians, and reinforce troubleshooting methods, escalation practices, SOPs, safety requirements, work orders, maintenance logs, and reporting practices.
• Perform Field Systems Technician duties as needed, including responding to field calls, assisting with outages, troubleshooting equipment, completing maintenance activities, supporting repairs, and assisting with system testing or high-priority field events.
• Support training coordination, including scheduling required training, refresher training, onboarding activities, and department-specific field training needs.
• Assist with evaluating training effectiveness, identifying training gaps, and updating content based on system changes, recurring issues, lessons learned, safety observations, operational needs, and policy or procedure changes.
• Maintain accurate training records, attendance, certifications, qualification tracking, LMS entries, and compliance-related documentation.
• Collaborate with supervisors, engineering, system maintenance, vendors, operations personnel, and department training points of contact to keep training aligned with field needs and system updates.
• Train and reinforce safe work practices in traffic environments, electrical work areas, elevated work locations, confined spaces, and around heavy equipment, including proper use of tools, PPE, vehicles, and testing equipment.
• Perform other duties as assigned. What We're Looking For
• Education, Experience & Certification: High school diploma or equivalent required; associate degree, technical certification, vocational training, OSHA certification, or instructor/trainer certification preferred. 3 to 5+ years of experience in field support, IT, tolling systems, ITS, network communications, or fiber optic installation/repair. Prior experience training, mentoring, coaching, or instructing technical staff strongly preferred. Working knowledge of Windows required; familiarity with Linux preferred. Computer proficiency required, including Microsoft Word, Excel, PowerPoint, PC-based programs, LMS/e-learning tools, and digital training records.
• Professional Qualities: Strong instructional, presentation, coaching, facilitation skills; ability to communicate complex technical concepts to diverse audiences; collaborative; safety-minded. Nice to Have
• Associate degree, technical certification, vocational training, OSHA certification, or instructor/trainer certification preferred.
• 3 to 5+ years of experience in relevant roles (as above). Compensation & Benefits
• Our people first culture includes highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program. Additional benefits may be included as per policy.