About this role
Field Support Engineer
- Job Type Full Time
- Qualification BA/BSc/HND , OND
- Experience 1 - 2 years
- Location Lagos
- Job Field Engineering / Technical
We are seeking a skilled and proactive Field Support Engineer to join our team. The successful candidate will be responsible for providing on-site technical support, troubleshooting network and hardware issues, and ensuring seamless service delivery to clients. This role requires excellent problem-solving skills, hands-on technical expertise, and a customer-focused approach.
Job Responsibilities
- Provide on-site technical support to customers, troubleshooting and resolving network issues
- Install, configure, and test network equipment, including routers, switches, and firewalls.
- Perform routine maintenance and repairs on network equipment and infrastructure where applicable.
- Maintain accurate records of work performed, including installation, configuration, and repair activities.
- Must possess good troubleshooting, analytical, communication and reporting skill
Requirements
- Bachelor’s degree or diploma in Computer Science, Electrical Engineering, IT, or a related field.
- Minimum of 1-2 years’ experience in a field support, IT, or network engineering role.
- Strong knowledge of networking protocols, hardware, and troubleshooting techniques.
- Hands-on experience with routers, switches, and telecommunications infrastructure.
- Ability to diagnose and repair hardware/software issues efficiently.
- Excellent communication and customer service skills.