About this role
Job title: Field Support Engineer
Location: Lagos, Lagos, Nigeria
Employment Type: Full-time
Work Arrangement: On-site
Sector: Information Technology & Software
Experience Level: Mid-level (3-5 years)
Application Deadline: November 10, 2026
About the Company
BAT Computer Technologies Limited is a leading technology systems integration company based in Nigeria. They specialize in providing advanced solutions across digital networks, telecommunications systems, and e-business platforms.
The company is dedicated to delivering comprehensive and innovative technological services to its clients. Their expertise spans the design, implementation, and maintenance of complex network infrastructures, ensuring clients benefit from reliable and efficient digital operations. BAT Computer Technologies Limited is committed to staying at the forefront of technological advancements to offer cutting-edge solutions in the ever-evolving IT landscape.
Job Description
BAT Computer Technologies Limited is seeking a skilled Field Support Engineer to join their team in Lagos, Nigeria. This role is integral to supporting the company's telecommunications installations, maintenance, and network performance, ensuring clients receive top-tier service in digital networks, telecommunications systems, and e-business solutions.
As a Field Support Engineer, you will be responsible for resolving technical issues encountered by field teams, preparing comprehensive system activity and performance reports, and supervising the maintenance of telecommunications equipment. You will also prepare and evaluate network diagrams and site configurations, while actively monitoring network traffic, security, capacity, and overall system performance.
Key duties include handling escalated incidents, documenting resolutions and root causes, and performing the installation, testing, and commissioning of equipment according to engineering specifications. This role may involve working at heights on poles, towers, and masts for antenna installation and erecting steel structures. Cable termination and testing are also essential aspects to ensure compliance with specifications.
Qualifications
- First degree in Computer Engineering, Telecommunications, or a related discipline.
- 3–5 years’ experience in the ICT/telecommunications industry.
- Proficiency in Pathloss, Compass, GPS, range finders, and Microsoft Office.
- Training or certifications in wireless radio communication technologies, such as Aviat, Dragon, Cambium, Ubiquiti, or MikroTik.
- Strong oral and written communication skills.
- Good knowledge of ISP industry operations.
Key Responsibilities
- Resolve technical issues with field teams.
- Prepare system activity and performance reports.
- Supervise telecommunications equipment maintenance.
- Prepare and evaluate network diagrams and site configurations.
- Monitor network traffic, security, capacity, and overall system performance.
- Handle escalated incidents and document resolutions and root causes.
- Install, test, and commission equipment according to engineering specifications and quality standards.
- Work at heights on poles, towers, and masts to install antennas and related equipment.
- Erect steel structures for telecommunications installations.
- Terminate and test telecommunications cables to ensure compliance with specifications.