About this role
Job Description:
Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening for a Field Specialist – RYOBI Experience Team to be responsible for providing best-in-class support for TTI brand riding mower programs by professionally engaging customers and service centers in the field to expand the riding mower program. This includes covering a territory to diagnose and repair riding mower units in the field, training and recruiting service centers, and working closely with the engagement center in Anderson, S.C.
Primary Responsibilities
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Responsible for a covering a large territory for riding mower customer support
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Diagnosing and repairing TTI riding mowers in the field
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Recruiting and training new service centers for riding mower repair programs
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Training existing service centers within territory on current and new riding mowers
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Being a subject matter expert on riding mower programs
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Visiting customer residences to diagnose and repair mowers
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Visiting service centers when needed for repair assistance
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Keeping constant communication channels open with all TTI parties
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Conduct phone support for customer and service centers when needed
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Providing performance reports when requested
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Work with engineering and project management on current issues identified
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Keep an organized and clean company provided work vehicle and tools
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Other duties as assigned
Requirements
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Extensive travel within territory and some overnight stays
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Must be mechanically inclined - Specific rider repair training will be provided
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Must be able to problem solve and have critical thinking skills
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Prior presenting and/or training skills preferred
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Must demonstrate strong written and oral communication skills
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Must have the ability and desire to satisfy consumers and end-users with little guidance or management intervention
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Empathy and ability to relate to customers is necessary