Field Software Engineer

Job title: Field Software Engineer

About the Role The Field Software Engineer will join ASM's Sales & Service organization in Korea to become a trusted technical expert supporting installation, maintenance, and optimization of ASM's advanced semiconductor equipment. You’ll have structured onboarding and mentorship and operate in a dynamic, customer-facing environment to help our tools perform at the highest standards.

What You'll Do

• Support SW Design Engineers in development, testing, deployment, maintenance and improvement of software for ASM's semiconductor manufacturing equipment.
• Triage mechanical, electrical and software bugs and manage escalation calls with SW team and customers at local level.
• Work with QA/Support team to add replicated bugs to regression.
• Work with customers to write correct specs for features, help fix bugs, and develop small features if possible.
• Investigate and troubleshoot internal and external inquiries and problem reports; provide analysis, solutions, or alternatives.
• Participate in system design teams; be the eyes and ears of the customer, align on priorities.
• Work with customers to upgrade tools to latest SW version and assist with qualification.
• Troubleshoot complex microprocessor-controlled electromechanical systems.
• Provide tool-down repair support in complex situations and collaborate cross-functionally to develop action plans for issue resolution.
• Perform on-site service at various customer locations, primarily in cleanroom environments.
• Ensure high level of customer satisfaction through advanced service skills and permanent problem resolution, always maintaining a “safety first” mindset.
• Deliver comprehensive and timely service reports.

What We're Looking For

• Bachelor’s or master’s degree in a relevant field related to software, or semiconductor-related engineering fields.
• Candidates with at least 5 years of experience in a semiconductor equipment company are preferred.
• A strong interest in the semiconductor industry and eagerness to build a career in field software engineering.
• Effective communication skills in both Korean and English.
• Strong analytical and problem-solving skills.
• Some software development skills in one or more general purpose programming languages: C++, C#.
• Being able to read code and step through a debugger/IDE.
• Proficiency in MS Office applications.
• Willingness to travel and work at customer sites.
• A proactive attitude, with a strong desire to learn, grow, and work in a fast-paced technical environment.