Field Services Manager

Field Services Manager

Saudi Arabia

(Onsite)

We are seeking a passionate and results-driven Field Services Manager to join our dynamic team. In this role, you will have the opportunity to make a significant impact by leading and motivating a high-performing field services team, ensuring the delivery of exceptional customer experiences and driving operational excellence. Your leadership and strategic thinking will be instrumental in achieving our business goals and maintaining a strong market presence.

Your responsibilities

• Lead and mentor a diverse field services team, fostering a collaborative and high-performing work environment.
• Develop and implement strategies to enhance field service operations, ensuring efficient processes and optimal resource allocation.
• Build and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
• Oversee the timely resolution of customer issues and inquiries, ensuring high satisfaction levels and a positive brand image.
• Collaborate with cross-functional teams to align field service activities with overall business objectives and strategies.
• Conduct regular performance evaluations and provide constructive feedback to team members, promoting continuous improvement.
• Stay updated on industry trends and best practices, implementing innovative approaches to enhance field service delivery.
• Ensure compliance with health and safety regulations, maintaining a safe working environment for all team members.

Your skills and experience Must-Have:

• Proven leadership experience in a field services management role, demonstrating a track record of success.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.

Nice-to-Have:

• A degree in a relevant field, such as business administration, engineering, or a related discipline.
• Experience in a fast-paced, customer-centric environment, preferably in the technology or telecommunications industry.
• Project management certification or equivalent experience, demonstrating a structured approach to work.
• Proficiency in relevant software and tools for field service management and customer relationship management.

At Nokia, we want every candidate to be able to perform their best. If you need any adjustments or support during the recruitment process, please let us know. All requests are treated confidentially.

Apply Now

Job Info

Job Category Customer Services

Posting Date 10/19/2026

Degree Level Bachelor’s degree

Job Schedule Full time

Job Type Experienced

Job Identification 40590

Will NSA/CAPS approval be required? (E.g., accessing a US Customer Network?) No

Role Type Individual contributor

Laptop - support with ordering needed Yes

Experience level Experienced

Locations

King Fahad Road, Ad Dammam, 34232, SA

(Onsite)

Regular or Temporary Regular

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King Fahad Road, Ad Dammam, 34232, SA

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