Field Services Engineer

Field Services Engineer

Date published Oct 09 2026

Location

Gaffney / United States

Job category IT Infrastructure

Work model Work from Office

Description - External

Job Role: Field Services engineer

We are seeking a Field Services engineer with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly.

Key Responsibilities

• Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.

• Monitor ticket queues and assign tickets through ITSM tools;

• Perform incident management, RCA for major incidents, and drive issue prevention.

• Create and maintain SOPs, runbooks, and knowledge articles.

• Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.

• Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.

• Mandatory Skills

• (Top 5 Keywords or skills)

• Skill Proficiency

• Years of Experience

• Basic Knowledge

• Medium

• Expert

• Desktop Support - Field services

• 3 - 5 years

• Windows 11 support, laptop/desktop hardware troubleshooting, printer support

• x

• Audio visual devices

• 2-3 years

• Cisco VC devices troubleshooting, Telephony

• x

• Networking / WIFI

• 2-3 years

• Troubleshoot network / WIFI issues

• x

• This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

• Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

• Additional employment information

• Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time.

• Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

• Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

• Applicants for US based positions must be currently authorized to work for any employer in the United States. The company is unable to provide employment-based immigration sponsorship for US based positions.

• If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

About Cognizant:

• Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

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