About this role
About the Role ANDRITZ is seeking a Field Services Engineer to join the SMART Products team within Pulp and Paper Automation. The role involves delivering project- and service-related tasks, including installing, commissioning, starting up, and providing lifecycle support for SMART products (focused on VIB profilers) across pulp mills, stock preparation, and board and paper machines. Location is flexible with a preference for the Northwest US; this is a remote role. What You'll Do
- Install, commission, and start up new systems
- Deliver lifecycle support services and respond to customer inquiries
- Resolve technical issues and serve as subject matter expert for SMART Products (VIB profilers and related)
- Ensure high customer satisfaction across North American SMART product customers
- Collaborate with team members; provide status updates and maintain technical reports
- Ensure all work complies with company policies and procedures
- Participate in training and professional development to stay current What We're Looking For
- Associate's degree in electronics, engineering, mechatronics or related field preferred
- Minimum 5 years of experience in customer service or technical support
- Understanding of pulp and paper manufacturing process is preferred, especially paper machine operations
- Experience with data communications between PLC and DCS (Modbus, OPC, Ethernet/IP, etc.)
- Excellent customer service and communication skills; ability to explain technical information to non-technical audiences
- Strong problem-solving and troubleshooting skills; quick issue resolution
- Experience with instrumentation and electrification (installation, troubleshooting, repair)
- Ability to work independently and in a team
- Must have a valid driver's license and be able to travel to customer sites; travel across North America (including Canada and Mexico) Nice to Have
- Experience with SMART products or profilers in pulp and paper environment (optional)
- Additional certifications or professional development Compensation & Benefits
- Not disclosed in posting