Field Service Technician

Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Field Service Technician is responsible for performing onsite service, maintenance, troubleshooting, and repair activities at customer locations while ensuring all work is completed safely, efficiently, and in accordance with company and customer standards. This role supports a variety of mechanical, electrical, diesel, and related equipment systems, conducts preventive maintenance activities, manages parts inventory, and identifies and resolves equipment and workplace safety concerns.

The successful candidate will interact directly with customers, support multiple sites and technologies, and demonstrate strong problem-solving and critical-thinking skills to diagnose issues and deliver effective solutions. This position requires a commitment to safety, customer service, teamwork, and continuous improvement.

Key Responsibilities

• Promote and maintain a safe work environment by following all company and customer safety policies and procedures.

• Perform field service activities, including equipment inspection, troubleshooting, maintenance, repair, and commissioning.

• Diagnose mechanical, electrical, diesel, and related equipment issues and implement timely corrective actions.

• Conduct preventive maintenance and ensure equipment reliability and performance.

• Maintain accurate service records, inspection reports, and inventory documentation.

• Identify, communicate, and resolve safety concerns involving company and customer-owned equipment.

• Build and maintain positive customer relationships through professional communication and service excellence.

• Protect and properly maintain company tools, vehicles, equipment, and other assets.

• Collaborate effectively with team members while also working independently when required.

• Demonstrate accountability, innovation, and ownership in delivering high-quality results.

• Adapt to varying customer environments, technologies, and work assignments.

• Travel Requirements

• Frequent local travel is required to customer sites.