About this role
About the Role Xerox is seeking an experienced field service technician to join our Technical Services division to provide on-site service for client devices. You will use electro-mechanical skills to repair equipment and ensure devices operate correctly, while meeting productivity and service standards. Training is provided.
What You'll Do
- Provide outstanding service to clients and ensure devices are working correctly, delivering top-notch support.
- Use electro-mechanical skills to repair devices; Xerox provides training from certified instructors.
- Achieve key productivity goals: 5 gross calls per day, 50% first-time fix rate, 2-4 hour response time, and minimize parts costs.
What We're Looking For
- Electro-mechanical experience including using a multimeter to troubleshoot electrical circuits and reading electrical schematics.
- Backgrounds such as Military/Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.
- Superior time management and reliability; a candidate who is punctual and dependable.
- Valid driver’s license and appropriate insurance; MVR will be included in background check.
- Ability to lift up to 50 pounds and perform physical tasks including walking, standing, squatting, bending, and driving for over 50% of the workday.
- Safety-conscious mindset and customer-focused attitude.
Nice to Have
- Prior military or veteran electro-mechanical experience is a plus.
Compensation & Benefits
- Annual base salary: $32,940 - $65,880 (USD).
- Full medical/dental/vision, wellness credits, Health Savings Account contribution by the company, and 401(k) matching.
- Paid time off, holidays and personal days; substantial growth opportunities within a supportive culture.