About this role
Job title: Field Service Technician
About the Role Xerox is an industry leader that's rapidly growing its Technical Services division and has an immediate need for professional Field Service Technicians to delight our customers.
What You'll Do
- Provide outstanding service to our clients to ensure devices are working correctly and customers receive top-notch service.
- Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A solid foundation of electrical and mechanical knowledge will help you learn our industry quickly.
- Achieve key productivity goals: 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.
What We're Looking For
- Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems.
- This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.
- Superior time management skills and reliability. Valid Driver's License, current automobile insurance coverage meeting company minimums and the ability to meet the company’s motor vehicle safety standards.
- This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.
Nice to Have
- Past roles as Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair (optional background).
Compensation & Benefits
- Salary range: USD 39,720 - 79,440 per year.
- Full medical/dental/vision, wellness credits, Health Savings Account contribution, 401k matching, paid time off, holidays and personal days.