Field Service Technician

Field Service Technician

Newly increased pay: $21.50–$26.50/hour (based on experience)

Ready to build a career where no two days are the same? Join WOW! as a Field Service Technician and help connect customers to the internet, entertainment, and communication services they rely on every day.

This is a hands-on, customer-facing role for someone who enjoys solving problems, working independently, and being out in the field instead of behind a desk. You’ll install and troubleshoot services, educate customers, and help deliver the reliable experience WOW! is known for.

Why You’ll Love Working at WOW!

• New Starting Pay: $21.50–$26.50/hour!
• Performance bonuses that reward your contributions
• Comprehensive benefits, including medical, dental, and vision coverage
• 401(k) with company match
• Paid time off and paid holidays
• Tuition reimbursement
• Employee broadband discounts for employees living in a WOW! service area
• Company-provided tools and professional uniforms
• Career growth opportunities with a growing organization

What You’ll Do

As a Field Service Technician, you’ll work in assigned neighborhoods to install, maintain, and troubleshoot WOW! internet, phone, and video services. Your responsibilities will include:

• Completing new installations, reconnections, disconnections, upgrades, downgrades, and service changes

• Installing and relocating outlets, modems, converters, wiring, and related equipment

• Troubleshooting service issues from the customer’s equipment to the network tap

• Testing, maintaining, splicing, repairing, and replacing coaxial cable and related components

• Performing network troubleshooting, including ping tests, traceroutes, and speed tests

• Checking signal levels, picture quality, voltage, and system performance

• Identifying and correcting causes of signal degradation or service interruptions

• Educating customers on how to properly use their equipment and services

• Monitoring and repairing system, drop, and in-home signal leakage

• Maintaining system security by securing unused ports, drops, and pedestals

• Completing work orders, service records, logs, and reports

• Maintaining assigned tools, equipment, inventory, and company vehicle

• Following WOW!, FCC, NESC, and OSHA safety and technical standards

• Delivering friendly, professional, and dependable customer service

• Supporting and training other employees when needed

• Completing other duties as assigned

• What You’ll Bring

• Strong customer service and communication skills, including the ability to explain technical information in an easy-to-understand way

• The ability to work independently, manage priorities, and respond to time-sensitive issues

• Comfort using hand tools, testing equipment, and mobile applications

• The ability to accurately maintain records, work orders, and service documentation

• The ability to read maps and navigate assigned service areas

• Availability to work a flexible schedule, including evenings, weekends, and on-call shifts

• A valid driver’s license and a good driving record

• Experience using signal level meters, volt-OHM meters, spectrum analyzers, or similar testing equipment is helpful.

• Physical Requirements and Working Conditions

This is an active, hands-on position performed indoors and outdoors in a variety of environments. You must be able to:

• Stand and walk for extended periods across different types of terrain

• Work outdoors in varying weather conditions and temperatures

• Carry, climb, and safely operate an extension ladder approximately 28 feet long and weighing up to 75 pounds

• Lift and carry up to 90 pounds

• Work at elevated heights, including roofs and utility poles

• Work in tight or poorly ventilated spaces, including attics and crawl spaces

• Bend, twist, kneel, crouch, crawl, reach, push, pull, and grasp

• Safely use drills, hammers, wrenches, screwdrivers, and other hand tools

• Work with small components and distinguish between different wire sizes and colors

• Use close and peripheral vision and adjust visual focus

• Work in environments that may contain dust, dirt, noise, insects, or cleaning solutions

• Work safely near power lines and electrical equipment

• Safely operate a company vehicle

• Meet the physical requirements for applicable personal protective equipment, aerial lifts, ladders, and climbing equipment

• WOW! is an Equal Opportunity Employer, including minorities, women, protected veterans, individuals with disabilities, sexual orientation, and gender identity.

• *All qualified applicants will receive consideration for employment

• without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran*