Field Service Technician - Water Treatment

Job Overview

Fresenius Medical Care serves around 292,000 dialysis patients worldwide and provides products in more than 140 countries. We are a vertically integrated medical technology (MedTech) and healthcare service company made up of three operating segments: Care Delivery, Value-Based Care, and Care Enablement. This structure allows us to provide the full spectrum of healthcare services, systems, devices, technologies, products, and pharmaceuticals to deliver high-quality care to people living with kidney disease.

Job Description

PURPOSE AND SCOPE:

Incumbent is responsible for the installation, assembly, refurbishment, modification and relocation of Fresenius Water Treatment equipment, commissioning of water pretreatment plants.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Developing professional expertise; applies company policies and procedures to resolve a variety of issues.
• Normally receives general work instructions on routine work, detailed instructions on new projects or assignments.
• Works on problems of moderate scope where analysis of situation or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action.
• Builds productive working relationships.
• May provide assistance to junior level staff with general tasks that require a better understanding of functions, as directed by immediate supervisor.
• May refer to senior level staff for assistance with higher level problems that may arise.
• Escalates issues to supervisor/manager for resolution, as deemed necessary.
• Execution of installations according to the installation guideline and planning of the project management with subsequent commissioning of all components in the water pre-treatment (e.g. softener, activated carbon filter, Birm and nitrate filter).
• Depending on the level of training, commissioning of Vivonic water treatment and ancillary equipment.
• Logging of all installation and commissioning measures by means of service reports and protocols.
• Creation and maintenance of the necessary device documentation at the operator's site
• Disposition of installation materials for the assigned area of responsibility
• Handling and use of test and measuring equipment in accordance with test equipment management.
• Maintaining and expanding customer presence in the assigned area of responsibility
• Implementation of instructed quality assurance measures
• Compliance with hygiene, accident prevention and occupational health and safety regulations as well as all applicable regulatory requirements
• Adherence to the applicable compliance guidelines
• Acting independently within the scope of the assigned activity (construction site manager)
• Adherence to the prescribed quality guidelines and procedural instructions
• Support when bottlenecks or emergency situations require it, during construction meetings, warehouse management, on behalf of the project manager.
• Replacement of other installation technicians in case of planned or unplanned absence, also in other areas
• Determination of installation-relevant dimensions
• Compilation and request of the required installation material for the projects
• Coordination of supplements in water pretreatment
• Coordination of optimizations/adjustments of water pre-treatment.
• Logging of all installation measures by means of a service report.
• Logging of all commissioning measures by means of service reports and protocols.
• Creation and maintenance of the necessary device documentation at the customer's site (protocols according to installation guideline)
• Optimization of the customer's room layout.
• Interface regularly with customers, suppliers, third party service providers, and logistics.
• Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
• Assist with various projects as assigned by direct supervisor.
• Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Physical Demands and Working Conditions:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Exposure to blood borne pathogens and/or hazardous materials possible.
• Routinely lift and/or move up to 70 pounds.
• Extensive Travel. A willingness to work flexible hours, occasionally also on weekends.

Supervision:

• None

Education:

• Highschool diploma required

Experience and Required Skills:

• 2 – 5 years’ related experience; or an advanced degree without experience; or equivalent directly related work experience.
• Experience in technical customer service or field service preferred.
• Technical training, Project/Construction Management training preferred.
• Qualified electrician or plumber desirable
• Diplomatic, confident, and friendly demeanor
• Ability to communicate with customers, employees of external companies and other interfaces.
• Reliability, flexibility, commitment, and trustworthiness
• Good fundamentals in the field of dialysis technology and water treatment systems (desirable)
• Good fundamentals in the field of quality assurance
• Good basics in the field of mechanics and hydraulics, pneumatics
• Good fundamentals in the field of microbiology and hygiene
• Good PC user skills, MS Office
• Valid drivers license required.

The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.

Annual Rate: $72,000.00 - $121,000.00

Non-Bonus Eligible Positions: include language below. Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave.

Bonus Eligible Positions – include language below. Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.

Care in every moment.

Connection in every step.

Our Offerings

We are committed to your total well-being.

We want to help you thrive and are committed to an equitable workplace that fuels individual success and our company's growth. With tailored healthcare, wellness programs, training, and consistent support, our programs ensure you have the resources to be your best self at work and at home.