Field Service Technician

Company Description

The stow group markets innovative storage solutions based on efficient and automated production processes.

The product ranges manufactured in our factories meet the logistical challenges of our customers, internationally.

Every day, our “Rack Stars” work on developing innovative solutions for clients around the world. The passion, imagination, and determination of our employees are essential to our success as a market leader. Whether you are a recent graduate or an experienced professional, you have great ideas and skills, and stow is the perfect place to make your mark!

If you want to grow as a professional, we have a spot waiting for you at stow.

stow values your strengths, because they are our strengths!

We are a dynamic global company looking for passionate people to help us innovate at every level.

Job Description

Do you enjoy hands-on technical work, travelling to customer sites and solving problems directly in the field?

Are you looking for a varied role combining technical interventions, customer interaction and independence?

We are looking for a Field Service Technician to join our UK After-Sales Service team.

Your Mission

Reporting to the Service Manager, you will be responsible for ensuring the performance, safety and compliance of our storage installations at customer sites.

Your main responsibilities will include:

After-Sales Service & Technical Interventions

• Carry out repairs, modifications and troubleshooting on existing storage installations.

• Coordinate on-site activities, acting as the main point of contact between customers and stow.

• Supervise additional contractors or installation teams when required.

• Prepare accurate technical intervention reports.

• Participate in the inspection and handover of completed works. Installation & Commissioning

• Support the commissioning of new installations.

• Coordinate technical activities and contractors on site.

• Ensure installations meet technical specifications and quality standards.

• Maintain clear and professional communication with customers. Maintenance & Inspections

• Perform preventive maintenance in accordance with service agreements.

• Carry out technical product inspections and audits.

• Identify potential issues and recommend corrective actions.

• Ensure compliance with health, safety and quality procedures.

Qualifications

• What We're Looking For

• More than qualifications, we value practical experience, technical expertise and the right attitude.

• Previous experience in field service, industrial maintenance or technical installations.

• Good mechanical and electrical knowledge.

• Relevant technical qualification in electrical engineering, electromechanics, industrial maintenance or a similar discipline.

• Appropriate electrical safety qualifications or authorisations.

• Full UK driving licence.

• Willingness to travel regularly to customer sites, including overnight stays when required.

• Your Strengths

• Able to work independently and take ownership of on-site interventions.

• Strong customer service mindset.

• Well-organised, reliable and solution-oriented.

• Comfortable coordinating contractors and communicating with customers.

• Able to produce clear and accurate technical reports.

• Strong commitment to health, safety and quality standards.

• Location: Ideally based in or around Birmingham, with regular travel across the assigned UK territory.

Additional Information

What do we offer you?

• An intensive training by experienced people.
• Working closely together with other rack stars in an open and enthusiastic culture.
• An attractive salary in an international environment.

stow is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for everyone.