Field Service Technician - Midwest Region

About the Role The Field Service Technician will support the Field Service Organization (FSO) in deploying, optimizing, and repairing highly technical mission-critical digital mobile communication systems for Government & Public Safety customers. This remote role is on-call 24/7/365 to support mission-critical systems and may require frequent travel throughout Minnesota and surrounding states; MN residency is preferred. What You'll Do

• Provide technical support for specialized systems and product applications, including advanced troubleshooting of software-driven electronics, provisioning communication system infrastructure, and optimizing RF and broadband architecture (legacy analog, P25, data).
• Maintain, optimize, test, document, and support complex communication systems.
• Perform preventative maintenance routines with trend analysis to ensure proper operation.
• Develop solutions for difficult technical problems during maintenance, upgrades, or support.
• Collaborate with Engineering, Project Management, Sales, and Customer Service to maintain, optimize, and support systems meeting customer expectations.
• Deliver strong knowledge of wired communication systems such as LAN/WAN.
• Gain experience with logging/recording systems, RF interfaces, wired/wireless systems, and networking equipment.
• Possess unique combinations of RF and computer networking skills across multi-site environments.
• Provide weekly activity reports.
• Be proficient with Microsoft Office and Motorola Radio Programming Software suite.
• Capable of maintaining server hardware/OS and software infrastructure and troubleshooting to resolve issues.
• Demonstrate strong self-management and interpersonal skills to work with customers, MSS partners, Sales, Engineering, Project Management, and Customer Service teams.
• Be self-motivated to perform duties with minimal supervision.
• Be able to quickly solve customer problems during stressful situations. What We're Looking For
• Experience with P25 Systems, LMR RF systems, wired/wireless communication systems, networking equipment, IT networks, and subscriber equipment.
• Very strong knowledge of LAN/WAN.
• Knowledge of standard telephony and dedicated data circuits; knowledge of packet-switching techniques.
• Highly computer literate with MS Word, Excel, Outlook, and Access.
• Strong self-management and "people" skills to work with customers and subcontractor partner community and Motorola teams.
• Self-motivated and self-managed to operate away from direct supervision.
• Ability to solve customer problems quickly during stressful situations.
• Knowledge of configuration and testing of channel banks, routers, hubs, and switches.
• Ability to develop and present technical training; experience integrating new tools and solutions into operations.
• Proven experience with equipment used in optimizing/testing Motorola systems (Communications Systems Analyzers, Power Sensors and Watt Meters, TIMS sets, CPS, RSS, Antenna Systems Analyzers (FDRs), T1 test sets, etc.).
• Experience in configuration and testing of Motorola two-way radio and subscriber products.
• FCC license and ETA certifications are a plus. Nice to Have
• FCC license and industry certifications such as ETA are a plus. Compensation & Benefits
• Target Base Salary Range: $60,000 - $80,000 USD.