About this role
Job title: Field Service Technician
About the Role IGT's Australia HQ is in Sydney, but we have a team of Field Services Technicians based in NSW, VIC, QLD and SA for our customers. We are looking for a dedicated Field Service Technician based in Tweed Heads to join our close-knit team. You will work with a team of other Field Service Technicians and external contractors to triage service requests, including product installation, service maintenance, and ensuring optimal performance of Cash Redemption Terminal (CRT) machines. It fits someone with a passion for fixing and repairing machinery — getting to the root cause, solving the problem and making it right.
What You'll Do
- Act as the technical interface with customers
- Coordinate and perform product installations and maintenance
- Monitor equipment performance
- Provide feedback to Team Lead on product performance
- Liaise with and support any assigned team member or service contractor within your region
What We're Looking For
- A valid Driver's Licence is an inherent requirement of the role as work is performed onsite at client's premises
- Willingness to obtain necessary licence as required (the company will assist with application)
- At least 3 years field service experience including the handling of technical queries from the field
- Available to travel local, regional and sometimes interstate
- Available to work on a 7-day rotating roster (weekend work required)
- Good understanding of electro-mechanical systems and computing environments
- Professional presentation - appearance and communication skills
- Experience with hand and power tools, or experience in a similar role
- Ability to follow Work Health and Safety standards, protocols and guidelines
Nice to Have
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership