About this role

Job title: Field Service Technician

Provide on-site technical support for Fintech, gaming, and loyalty equipment, ensuring systems are operating efficiently
Troubleshoot mechanical, hardware, software, and networking issues to identify root causes and resolve problems
Perform preventative maintenance, installations, and site surveys for new and existing equipment
Serve as the primary customer contact during service visits, delivering a high level of service and professionalism
Maintain accurate inventory of parts and complete service reporting in a timely manner
Travel throughout Saint Louis, MO, including overnight stays when needed
Participate in an on-call rotation every 4–6 weeks for after-hours and weekend support

2+ years of hands-on technical experience in a customer-facing role
Background in ATM, slot machine, cable, telecommunications, or similar field service work preferred
Basic understanding of IT, networking, hardware, and software systems
High school diploma or GED required; technical or vocational training is a plus
Strong communication skills and ability to work independently in the field
Valid driver's license and ability to travel frequently (50–75%)
Ability to lift up to 50 lbs and work in physically active environment.
Keys to Success
Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership

Field Service Technician