About this role
Field Service Technician
We are seeking a Field Service Technician to support our gaming and loyalty equipment at Winstar Casino and surrounding locations. In this role, you’ll be the face of service—troubleshooting, maintaining, and optimizing equipment while delivering a strong customer experience. You’ll primarily be based at Winstar, with occasional travel within a 40-mile radius (Gainesville, TX to Ardmore, OK).
What You'll Do
- Provide technical support for gaming, fintech, and loyalty equipment, ensuring optimal performance
- Troubleshoot and resolve hardware, software, and system issues, including root cause analysis
- Perform preventative mai