Field Service Technician, IC

Job title: Field Service Technician, IC

About the Role The Field Service Technician for Infection Control (Healthcare and Life Sciences) provides preventative maintenance and repair services at customer establishments. This role involves working with sterilizers, washers, and related equipment, following manufacturer instructions and applying mechanical, hydraulic, and electronic knowledge. You will actively promote Getinge’s service and equipment offerings and may be assigned to high-security facilities.

What You'll Do

• Provide preventative maintenance and repair service at customer establishments in accordance with established procedures, using proper tools, test equipment, and replacement parts.
• Assist with installation projects within the Region in collaboration with the Lead Technician.
• Maintain service contracts and pursue renewals, identify potential service contract customers, provide quotations, and assist with closing new proposals.
• Comply with health and safety codes and Getinge policies, customer requirements, and regulatory agencies. Build positive relationships with customers and Getinge colleagues.
• Maintain personal competence through training and available technical data; participate in seminars, meetings, and on-the-job training.
• Document all activities per Service policies; manage expenses and inventory within guidelines; protect company assets and equipment.
• Provide services under Getinge’s warranty and maintenance contract policies; participate in on-call availability where applicable.
• Perform other related duties as assigned.

What We're Looking For

• 3-5 years of relevant field service experience in a high-volume environment.
• Strong troubleshooting and technical skills.
• Ability to travel internationally (Passport required).
• Ability to drive a company vehicle (valid driver’s license required).
• Strong verbal and written communication; time/resource management within the territory; adherence to governmental regulations with honesty and integrity.
• Ability to collaborate and influence others in a team-selling environment; excellent interpersonal, organizational, listening skills.
• Proficiency in basic to intermediate Microsoft Office.
• Demonstrated ability to achieve service quotas.

Compensation & Benefits

• Salary range: CAD 62,000 - 71,000 + commission.
• Benefits: Health, Dental, Vision and Travel insurance; Registered Pension Plan with company match; Paid Time Off; Wellness initiative & Health Assistance Resources; Life Insurance; Short and Long Term Disability Benefits; Hybrid Work Arrangements (where applicable); Parental and Caregiver Leave; Tuition Reimbursement.