About this role
As a Field Service Technician, you will play a vital role in ensuring the optimal performance of our equipment and systems at customer locations. Your primary responsibilities will include installing, troubleshooting, and repairing a diverse range of machinery and technology, while delivering exceptional customer service. This position requires a blend of technical expertise, critical thinking skills, and the ability to work independently in various settings.
The ideal candidate is a technically proficient professional with experience in diagnosing and repairing mechanical, electrical, and electronic systems. They possess strong critical thinking skills, a commitment to excellent customer service, and the ability to work independently.
Key Responsibilities
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Essential Functions:
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Install, configure, and maintain equipment and systems at customer sites.
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Coordinating sales for service and parts including gathering requirements, recommending purchases, recommending preventative maintenance programs, pricing, providing quotes, and receiving orders for service and parts and relaying them to operations.
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Diagnose and troubleshoot technical issues, providing timely and effective solutions.
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Perform regular maintenance and repairs, ensuring minimal downtime for clients.
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Provide clear and detailed documentation of service activities and findings.
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Train customers on proper operation and maintenance of equipment.
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Maintain an elevated level of customer satisfaction through professional and courteous communication.
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Find and support opportunities for improved performance, cost-savings, and efficiency.
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Stay updated on the latest industry trends, technologies, and best practices.
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Adhere to safety protocols and company policies at all times.
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Expected hours of work:
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Work flexible hours as needed.
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Travel:
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A willingness to travel extensively and overnight
Job Qualifications
Education/Certifications:
- High School Diploma
- Valid driver’s license and a clean driving record.
Experience
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Proven experience as a Field Service Technician or similar role. Skills and Qualifications:
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Ability to program programmable logic controllers (PLCs)
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Strong technical knowledge of mechanical, electrical, and electronic systems.
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Ability to read and interpret technical manuals, schematics, and diagrams.
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Basic user abilities in Microsoft Office Suite.
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Excellent critical thinking skills and mindfulness.
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Effective communication and people skills.
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Ability to work independently and manage time effectively. Physical Requirements:
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Ability to sit, stand or bend for an extended period and lift to 50 pounds.
Benefits
- Medical, Dental, Vision, and Life Insurance
- Flexible Spending Accounts (Medical and Dependent Care)
- 401(k) Plan with Company Match
- Generous Paid Time Off
- 10.5 Paid Holidays
- Career Development Opportunities