Field Service Technician

Job Posting

Location: Seattle, WA, US Company: Getinge USA Sales, LLC Salary Range: $37.00-$46.00

With a passion for life Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers. Are you looking for an inspiring career? You just found it.

Job Overview

Provide high-quality, customer-focused troubleshooting, repair, maintenance, and technical support services at customer facilities. This role is responsible for servicing complex mechanical, hydraulic, electronic, pneumatic, and plumbing systems while following manufacturer specifications, company procedures, and regulatory requirements. The Field Service Technician plays a critical role in ensuring customer satisfaction, equipment reliability, and service excellence.

Key Responsibilities

• Provide on-site and remote troubleshooting, repair, and technical support to customers within the assigned service territory.
• Perform preventive maintenance and scheduled service activities using established procedures, appropriate tools, test equipment, and replacement parts.
• Diagnose, troubleshoot, and repair complex mechanical, electronic, hydraulic, pneumatic, and plumbing systems.
• Support sales initiatives by assisting with product demonstrations, in-services, customer meetings, and identifying sales opportunities.
• Contribute to customer retention efforts by delivering exceptional service and supporting maintenance contract renewals.
• Ensure all work is performed in compliance with company policies, customer requirements, and applicable health, safety, and regulatory standards.
• Build and maintain strong, collaborative relationships with customers and internal teams.
• Serve as a technical mentor and field training resource for Maintenance Technicians.
• Maintain technical proficiency through ongoing training and effective use of product information, technical documentation, and service resources.
• Accurately complete and submit service reports, documentation, and other required records within established deadlines.
• Meet or exceed key performance indicators (KPIs) established for the position, service region, or division.
• Manage service inventory and business expenses in accordance with company guidelines.
• Deliver services consistent with published warranty policies, maintenance agreements, and service contract obligations.
• Successfully complete all required training, certifications, and compliance programs.
• Perform other duties and responsibilities as assigned.

Qualifications

• Associate degree in a technical discipline such as Electronics, Electro-Mechanical Technology, Biomedical Engineering, or a related field; or equivalent military training; or an equivalent combination of education and experience is required.
• 2+ years of experience in a field service, technic