Field Service Technician

Getinge is seeking a Field Service Technician in Sacramento, CA. The role provides professional field service technical support for Getinge Acute Care Therapies products within the assigned territory. The position responds to emergency calls, schedules preventive maintenance visits to meet service agreement obligations, and focuses on delivering quality service and customer satisfaction. The technician will also support the renewal of service contracts and help identify new service contract opportunities to grow the service business in the territory. Strong technical and communication skills are essential to interact effectively with customers and colleagues. The ability to independently manage work schedules and communicate with all levels of the organization is required.

Responsibilities

• Provide on-site and telephone technical service support for installation, inspection, repair, and preventive maintenance of products for customers in the territory.
• Maintain positive, professional communication with customers, regional team members, and the Technical Support group.
• Document all activities in accordance with Service policies and procedures.
• Provide technical assistance to the Field Sales team.
• Maintain service contracts in line with service policies and procedures, including assistance with identifying potential service contract customers.
• Protect company assets and maintain loaner and test equipment, spare parts inventory, and other equipment and supplies in good condition and working order.
• Make decisions based on policies and procedures; discuss and refer unresolved customer service issues to the Service Regional Manager.
• Adhere to all company policies, procedures, and comply with safety and regulatory requirements.
• Build quality into all aspects of work.

Requirements

• Technically proficient in using schematics, systems diagrams, and repair/replacement procedures to troubleshoot, repair, and calibrate assigned products in the territory.
• Strong mechanical and electro-mechanical skills, including hydraulics, pneumatics, and motors.
• Well-organized and able to carry out tasks with minimal supervision.
• Ability to present service solutions that meet customer needs.
• High level of critical thinking and a customer-oriented, strong interpersonal approach.
• Capacity to independently manage work schedules and demonstrate basic business acumen when communicating with all levels of the organization.