Field Service Technician

Field Service Technician

The Field Technician participates in the inspection, testing, diagnosis, and repair of heavy-duty mining equipment by using critical thinking skills, strategies and by applying fundamental knowledge of heavy-duty equipment operations, components and their interrelationships while working with safety as a top priority. Field Technicians also engage in the development and application of strengthening and maintaining customer relationships and satisfaction.

Responsibilities

• Perform equipment service, troubleshooting and repairs.
• Work on surface and underground Epiroc equipment.
• Conduct machine audits/inspections as required.
• Read and interpret electrical and hydraulic schematics.
• Develop and maintain a positive customer experience.
• Daily time entry and technical reporting as required.
• Daily shift reports.
• Participate in company training opportunities.
• Work within and promote a supportive and innovative team culture.
• Work includes travel to multiple sites and flexible hours including some weekend work.
• Some travel out of province may be required.
• Actively participate in continuous improvement initiatives.
• Perform other relevant tasks and duties as assigned by the manager.

Experience and Education:

• Minimum two to three (2-3) years of related experience within the mining industry.
• Heavy Duty Equipment Technician certificate/Licence.
• Possess a valid vehicle driver’s licence.

Skills and Abilities:

• Resourceful with demonstrated troubleshooting and problem-solving skills.
• Self-motivated and driven to achieve customer satisfaction targets.
• Demonstrated ability to be flexible and adaptable in exercising judgment in a changing environment and to manage competing priorities.
• Strong attention to detail.
• Organizational and time management skills.
• Excellent communication skills both verbal and written.
• Good computer-based skills (i.e., emails, service reports).
• Willingness to travel and to go on site.
• Fluent in both English and French would be an asset.

Benefits and Perks:

• Competitive wages and annual employee bonus and incentives as applicable to certain positions.
• Family-friendly benefits package.
• Company matching group retirement savings plan.
• Paid vacation and sick time.
• Fleet vehicles and travel allowances.
• Support for relocations.
• Employee perks and discounts.
• Trades apprenticeships.
• Support for growth, training and education.
• Progressive flexible work arrangements as applicable to certain positions.
• Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.
• Sustainable employment and growth.
• The Field Technician participates in the inspection, testing, diagnosis, and repair of heavy-duty mining equipment by using critical thinking skills, strategies and by applying fundamental knowledge of heavy-duty equipment operations, components and their interrelationships while working with safety as a top priority. Field Technicians also engage in the development and application of strengthening and maintaining customer relationships and satisfaction.

Diversity and Inclusion:

• A diverse and inclusive workplace with opportunities for all qualified candidates including women, visible minorities, Indigenous Peoples, and persons with disabilities. Accommodations available on request for candidates taking part in all aspects of the selection process.