Field Service Technician

EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Field Service Technician for the Milwaukee, WI region.

EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and has a portfolio of products applicable to a variety of end-use markets. The key to the ongoing success of the business is a system-based product portfolio featuring standard as well as custom engineered packaging machinery solutions and a superior consumable packaging product, complimented by quality technical service and readily available aftersales parts support.

EAM Mosca is seeking experienced self-driven, Field Service Technicians with electromechanical background to support our advanced strapping systems. The Field Service Technician provides on-site and remote support for a suite of strapping solutions both stand alone, and automated machines integrated into our customers conveyance systems.

The Field service techs responsibilities include:

· Install, Commission, equipment in a manner that ensures reliability and high customer satisfaction.

· Perform preventative maintenance, Predictive Maintenance, Emergency repair on all EAM equipment.

· Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan and execute the planned solution.

· Ability to work closely with Mosca Engineering to provide the highest level of customer service.

· Generate service reports that explain the work provided, parts provided and clear understanding of the issue, the solution, and any follow up needed. All done in a timely and professional manner.

· Communicate daily with the area service managers and develop schedules and travel itineraries that meet the needs of our customers and provide ample time to preform the work requested.

· Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service.

Skills Required

• · Advance understanding of machines and their systems to include but not limited to pneumatic, hydraulic, bearings, levers, channels, pulleys, cams, and camshafts

• · Basic experience with Control systems utilizing Allen Bradley, Siemens and B&R PLC’s

• · Electromechanical experience with conveyance systems, understanding sensors, electric motors and how they interact.

• · Able to use a multimeter, perform point to point, read electrical schematics and trace

• · Able to use and read Calipers micrometers.

• · Able to take initiative and work independently on a regular basis

• · Able to communicate clearly and professionally through both written and verbal medias: Web based service reporting, Video conferencing and face to face interactions.

• · Able to travel extensively within the U.S. Monday thru Friday. (80%)

Team, Training and Support:

• · In-house training with continuous on the job field training with senior field staff

• · Company car

• · Corporate expense account / credit card

• · Company laptop and cell phone

• · All required Personal Safety Equipment

• · Company logoed clothing

• · All supporting parts inventory needed for equipment maintenance

• · Company supplied tools

Experience and education:

• · Minimum 3 years of field or plant equipment maintenance experience.

• · Spanish is preferred

• · Corrugated Industry experience a plus

• · Mechanical understanding of strapping machines, Mosca preferred

• · High school diploma

• · A valid driver's license

• · Solid Mechanical / Electrical background

• · PLC experience preferred

• · Associates Degree a plus

Excellent Pay and Benefits package:

• · Medical, Dental and Vision benefits

• · 401(k) retirement savings program

• · Paid vacation and holidays

• · Life Insurance

• · Employee assistance programs

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.