About this role
At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.
START YOUR CAREER NOW.
A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability. JOB RESPONSIBILITIES:
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on site installation, repair, maintenance, and test tasks
- Diagnose errors or technical problems and determine proper solutions on equipment.
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safe manner and use field automation systems
- Follow all company’s filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
- Build positive relationship with customers
JOB REQUIREMENTS
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High School diploma and/or equivalent in work experience
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Excellent interpersonal skills, proficient in oral and written communications
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Assembly experience preferred
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Basic reading skills. Must be able to follow directions
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Ability to troubleshoot, test, repair, and service technical equipment
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Ability to perform work accurately and thoroughly
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Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce new concept or idea
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Ability to work flexible shifts and to adapt to changing work schedules
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Familiarity with mobile tools and applications.
BENEFITS
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Competitive Salary + bonus
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401(k)/ Retirement savings
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Comprehensive Benefits (medical, dental, vision, life and disability coverage)
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Career growth opportunities
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Friendly work environment
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Paid vacation/holidays