Field Service Technician

Job title: Field Service Technician

About the Role As a Field Service Technician aligned with our Cudahy, WI location, you will provide commissioning, troubleshooting, and support to customers and contractors in the field and via phone. This role emphasizes process compliance and continuous improvement to effectively service Copeland and Vilter equipment.

What You'll Do

• Carry out commissioning, start-up and troubleshooting of Vilter industrial refrigeration compressors and natural gas compressors equipment primarily in the United States, with opportunities to work globally.
• Coordinate and assist Copeland subcontractors with preventative maintenance and warranty work.
• Perform technical troubleshooting and problem resolution with support from Copeland and Vilter Engineering, Parts, and Service personnel.
• Conduct/participate in technical training for Copeland and Vilter equipment.
• Work with and assist the Sales and Business Development teams where possible; participate in joint sales calls with other Copeland team members when needed.
• Become a trusted advisor for customer technical inquiries.

What We're Looking For

• Certificate of qualification EPA 608 Universal Certification or equivalent.
• Minimum 5 years' experience with Industrial Refrigeration.
• Minimum 5 years' field experience.
• Knowledge/experience with HVACR controls.
• Microsoft Office proficiency as applicable for preparing service reports, scheduling appointments, expense reports, etc.
• Ability to freely travel between U.S. and Canada.
• Ability to lift 70 lbs. (31.8 kg).
• Legal authorization to work in the United States; Sponsorship will not be provided for this position.

Nice to Have

• Bachelor’s degree in mechanical engineering (or closely related discipline) preferred.
• Working knowledge of industrial compressors for refrigeration and/or gas applications.
• Working knowledge of Copeland screw and reciprocating technologies.
• Working knowledge of NH3 and Natural Gas.
• Working knowledge of CO2 systems.
• Working knowledge of discrete electronic controllers.
• Working knowledge of voltages from 4-20 mA up to 4140 Volt.
• Remote Work Arrangement: this role is fully remote with travel to Copeland sites as needed; travel up to 80% and a valid driver’s license are required.

Compensation & Benefits

• Salary range: $85,000 - $120,000+ annually, commensurate with skills and experience.
• Benefits include medical, dental, vision, 401(k), and more.
• Flexible and competitive benefits plans, paid parental leave, vacation and holiday leave.
• Remote-friendly culture with opportunities to collaborate across teams.