Field Service Technician

Job title: Field Service Technician

About the Role

The Field Service Technician provides on-site service, maintenance, and technical support for customers in the Feed, Biomass, Pet Food, Extrusion, and Industrial sectors across the U.S. and Canada. This role is responsible for installation, troubleshooting, repair, and customer training, delivering safe, efficient, and high-quality service in alignment with company standards and customer expectations. This role requires candidates to be located within 100 miles of Minneapolis, MN or Sioux Falls, SD to support regional operations.

What You'll Do

• Provide technical support to customers, field technicians, and sales/account managers.
• Participate in equipment start-ups, commissioning, and complex repair work.
• Read and interpret mechanical drawings, flow diagrams, and schematics to identify issues and perform accurate repairs.
• Troubleshoot and resolve mechanical, installation, or performance problems in the field.
• Perform precision measurements using Verniers, Micrometers, and Dial Indicators.
• Support Customer Account Managers in identifying parts for repairs, rebuilds, and warranty work.
• Complete service reports, invoicing documentation, and administrative tasks accurately and on time.
• Participate in trade shows, demonstrations, and customer training sessions.
• Always maintain safe work practices and adherence to company safety policies.
• Carry a company-issued cell phone and remain on call for customer emergencies.
• Perform other related duties and special projects as assigned.
• Willingness to travel approximately 70% within North America (U.S. and Canada).

What We're Looking For

• Bachelor's degree in a related discipline or equivalent combination of education and relevant experience.
• Relevant work experience may be considered in lieu of education.
• Proficiency in mechanical systems, assembly, and equipment repair.
• Ability to read and interpret engineering drawings and technical documents.
• Strong communication skills (verbal and written).
• Proficient in mathematics and measurement techniques.
• Ability to work independently with minimal supervision.
• Self-motivated with strong organizational and multitasking skills.
• Willingness to travel approximately 70% within North America (U.S. and Canada).
• Eligible to travel to Canada; must maintain a valid driver's license and good driving record.
• Ability to train at company facilities in Muncy, PA; Garden City, GA; and Blenheim, ON during onboarding.

Nice to Have

• Experience with pelleting, grinding, and ancillary Feed & Biofuel processes.
• Previous field service or technical support experience in industrial equipment.
• Familiarity with customer service and warranty coordination.
• Experience conducting training or technical demonstrations.
• SAP experience.

Compensation & Benefits

• Onboarding training at company facilities in Muncy, PA; Garden City, GA; and Blenheim, ON during onboarding.
• Travel up to ~70% within North America; on-call for emergencies with a company-issued cell phone.
• Salary information not disclosed in the posting.