Field Service Synthetic Turf Technician

Job title: Field Service Synthetic Turf Technician

About the Role The Field Service Synthetic Turf Technician will travel to client sites across Illinois and surrounding states to inspect, maintain, troubleshoot, and repair FieldTurf synthetic turf systems as part of the FieldCare team. This hands-on role helps ensure peak performance and safe, high-quality playing surfaces while delivering exceptional customer support in the field.

What You'll Do

• Perform inspections, maintenance, troubleshooting, and repairs on FieldTurf synthetic turf systems.
• Diagnose issues and deliver timely, effective solutions that exceed customer expectations.
• Complete accurate service documentation and reports in a timely manner.
• Build strong relationships with customers through professional communication and outstanding service.
• Educate field owners/operators on proper maintenance techniques and equipment usage to maximize field longevity and performance.
• Collaborate with FieldCare Coordinators, Customer Service teams, and regional sales representatives to provide seamless customer support.
• Support FieldTurf’s service growth by identifying maintenance and equipment opportunities for customers.
• Maintain company tools, equipment, and service vehicles to FieldTurf standards.
• Utilize technology platforms including Outlook, Concur, and Field Service Lightning to manage schedules, reporting, and communications.
• Travel regularly throughout Illinois and surrounding states with potential overnight stays (summer months busiest).

What We're Looking For

• Strong mechanical aptitude and hands-on troubleshooting experience.
• Excellent problem-solving skills and ability to work independently in the field.
• Proactive, customer-focused mindset with strong communication skills.
• Attention to detail and commitment to quality workmanship.
• Ability to read and interpret technical manuals and service documentation.
• Experience with field service software or mobile service platforms is a plus.
• Willingness to travel regularly throughout the region with overnight stays; summer months busiest.
• Strong computer skills for email, reports, and collaboration tools.

Nice to Have

• Experience with Outlook, Concur, and Field Service Lightning.
• Proficiency with Microsoft Office suite.

Compensation & Benefits

• Hybrid work option available where applicable; benefits beyond the basics.
• Matching contribution retirement savings plan.
• Learning & development program.
• EAP program + family support.
• Generous holiday schedule.
• Sustainability-focused manufacturing with ISO certifications and EcoVadis Platinum status.
• Opportunities to work with a globally recognized sports construction and turf brand and to contribute to safe, high-quality surfaces for athletes and communities.