About this role
Job title: Field Service Synthetic Turf Technician
About the Role As a Field Service Technician for FieldTurf, you'll travel to customer sites across Virginia, Maryland, and DC to keep synthetic turf systems performing at peak. You’ll perform inspections, maintenance, troubleshooting, and repairs while delivering exceptional customer service as part of FieldCare.
What You'll Do
- Performing inspections, maintenance, troubleshooting, and repairs on FieldTurf synthetic turf systems
- Diagnosing issues and delivering timely, effective solutions that exceed customer expectations
- Completing accurate service documentation and reports in a timely manner
- Building strong relationships with customers through professional communication and outstanding service
- Educating field owners and operators on proper maintenance techniques and equipment usage to maximize field longevity and performance
- Collaborating with FieldCare Coordinators, Customer Service teams, and regional sales representatives to provide seamless customer support
- Supporting FieldTurf’s service growth by identifying maintenance and equipment opportunities for customers
- Maintaining company tools, equipment, and service vehicles to FieldTurf standards
- Utilizing technology platforms including Outlook, Concur, and Field Service Lightning to manage schedules, reporting, and communication
What We're Looking For
- Strong mechanical aptitude and hands-on troubleshooting experience
- Excellent problem-solving skills and the ability to work independently in the field
- A proactive, customer-focused mindset with strong communication skills
- Attention to detail and commitment to quality workmanship
- Ability to read and interpret technical manuals and service documentation
- Experience with field service software or mobile service platforms is a plus
- A willingness to travel regularly throughout the region, with overnight stays (summer months are the busiest)
- Strong computer skills for email, reports and Teams
Compensation & Benefits
- Hybrid work option
- Benefits that go beyond the basics
- Matching contribution retirement savings plan
- Learning & development program
- EAP program + family
- Generous holiday schedule available
- Responsible Manufacturing – Protecting Our Planet for the Future
- EcoVadis Platinum Medal - recognizing top 1% global performance in sustainability excellence
- Goal Zero - commitment to diverting job site and manufacturing waste from landfill
- Industry-leading manufacturing systems certified to ISO 9001 (quality), ISO 14001 (environmental), and ISO 45001 (health & safety)
- Leading recycling and material regeneration through two owned and operated facilities