Field Service Support Engineer (Fresh Graduates are welcome !)

Job title: Field Service Support Engineer (Fresh Graduates are welcome)

About the Role Join a global team delivering mission-critical operations support. You will work across cross-functional teams to solve technical challenges and help ensure service performance and quality. As a graduate, you’ll have access to labs, testing facilities, and development opportunities in a fast-paced, customer-focused environment.

What You'll Do

• Follow work instructions, procedures and policies; implement and maintain procedures to measure and track service performance and quality.
• Work alongside senior technical engineers as an escalation point for the Helpdesk staff or Field Engineers when necessary.
• Interact with a wide range of technical and non-technical stakeholders; translate technical concepts for non-technical audiences.
• Support existing systems and networks (servers, firewall, routers & switches); perform software installations (base stations, servers, radios, other devices in systems).
• Work on network devices (remote/ onsite) and assist with network designs.
• Collaborate in a team environment to provide high quality technical and operational support for mission-critical IT and Radio systems; ensure service levels and operational KPIs are met.
• Gain experience managing legacy and innovative new system solutions, applications and processes; access to labs and testing facilities.
• As a graduate, you will be encouraged to grow in a leading global company with opportunities to expand your insights in mission-critical, cybersecurity and video security technologies.

What We're Looking For

• Bachelor Degree in Computer/ Information Technology / Electronics / Engineering or a related technical field.
• Network, IT and Virtual Machine background with foundational understanding of network infrastructure, including hands-on or theoretical knowledge of firewalls, routers, and switches.
• Good interpersonal and communication skills, including ability to translate technical concepts for non-technical stakeholders.
• Proactive, can-do attitude with the ability to think on your feet and solve problems under pressure.
• Good command of verbal and written English.
• Ability to think differently and move in a fast-paced environment.
• Travel Requirements: Under 10%.
• Relocation Provided: None.

Nice to Have

• Fresh graduates are welcome to apply.
• Interest in mission-critical, cybersecurity and video security tech fields and a variety of career paths.