Field Service Supervisor II

Job title: Field Service Supervisor II

About the Role Field Service Supervisor II will supervise the end-to-end movement of parcels by air and ground for international import/export operations. The role involves coordinating both field and back-office activities to ensure client satisfaction, regulatory compliance, and profitability for DHL Express.

What You'll Do

• Expedite daily operational functions to meet client, policy, and profitability goals.
• Supervise airport ramp operations including loading/unloading cargo aircraft and consolidation processing with carriers; ensure compliance with internal regulations.
• Oversee warehouse sort operations for international shipments and back-office staff monitoring flights and network updates.
• Develop and manage relationships with Business Partners and coordinate with US Customs and DHL Imports clearance.
• Lead special projects and maintain quality systems; manage KPIs and cost controls; assist in budget preparation.
• Hire, coach, train, and develop a unionized workforce (8-12 staff); assign work, set deadlines, review performance, and drive results.
• Provide guidance, training, and technical product assistance; communicate policy changes and goals.
• Ensure continuous workflow, productivity, and problem resolution; utilize MS Office (Excel, Outlook) extensively.

What We're Looking For

• BS/BA and 2+ years' related field experience, including at least 1 year in a supervisory role.
• Professional certification required in some areas.
• Valid Driver's License and Motor Vehicle Record meeting Driving Privileges standards; must be 18+.
• Excellent customer service skills.
• Strong understanding of quality, productivity, budgeting, cost control, and process improvements.
• Ability to hire, train, coach, and develop staff; experience with performance management.
• Willingness to pass pre-employment background, drug test, and medical screening.
• Proficiency with MS Office (especially Excel and Outlook).

Nice to Have

• Experience supervising a unionized workforce; ability to manage 8-12 staff.

Compensation & Benefits

• Anticipated Salary Range: $94,350 - $125,800 per year.
• Benefits: Competitive pay, Bonus/Incentive Programs, 401K with company match, Medical/Dental/Vision, well-being programs, Tuition Reimbursement, Generous Paid Time Off (4 weeks starting), Paid Leave, Employee Discount Program, Employee Assistance & Work Life programs, and training opportunities.