About this role
About the Role Join QIAGEN as a Field Service Specialist supporting our advanced automation platforms and molecular diagnostic solutions across Türkiye. In this customer-facing role, you will ensure high performance and reliability of laboratory instrumentation while building partnerships with clinical and research customers. Based in Türkiye, you will travel extensively to provide expert on-site technical support, contributing directly to customer success and service excellence. What You'll Do
- Perform on-site installation, preventive maintenance, fault diagnosis, troubleshooting, and repair of QIAGEN automation systems and analytical instruments, as well as Partner instruments such as Element Biosciences Aviti, Elitech Begenius, Diasorin Luminex, and Seegene Nimbus.
- Provide technical support across hardware, software, and application usage; collaborate with service, sales, and application support teams to resolve complex technical cases.
- Build and maintain strong, trust-based relationships with customers and key stakeholders; represent QIAGEN professionally and act as a brand ambassador.
- Support service KPIs and contribute to customer satisfaction, retention, and business growth.
- Ensure accurate, timely documentation in CRM systems and compliance with regulatory requirements.
- Promote Field Service products and assist Sales in lead generation using Salesforce CRM to improve efficiency of repairs and service satisfaction.
- Manage stock inventory, test equipment, and vehicle maintenance; provide cross-border/district/region support when required. What We're Looking For
- Degree in Mechanical, Electrical, Biomedical Engineering, or a related field; molecular biology knowledge is a plus.
- Proven experience in field service, technical support, or instrumentation maintenance (minimum ~3 years preferred).
- Experience servicing laboratory or medical devices within clinical diagnostics, MDx, IVD, or related environments.
- Solid IT knowledge including networking, system integration, or LIMS (preferred).
- Proven ability to build and maintain positive relationships with customers.
- Fluent Turkish and professional English communication skills (written and spoken).
- Valid driver’s license and willingness to travel extensively (up to ~85%) within Türkiye and occasionally internationally.
- Has already completed military service (male candidates). Nice to Have
- Molecular biology knowledge is a plus. Compensation & Benefits
- Bonus/Commission
- Local benefits
- Referral Program
- Volunteer Day
- Internal Academy (QILearn)
- Employee Assistance Program
- Hybrid work (conditional to your role)