Field Service Specialist III

Job title: Field Service Specialist III

About the Role The Field Service Specialist III is a senior technical expert and field leader responsible for advanced commissioning, integration, and mentoring within Copeland Professional Field Services. This role acts as a subject-matter expert on refrigeration, CO₂ systems, HVAC controls, and complex system architectures, leading on-site efforts and representing Copeland with high-profile customers on large-scale rollouts. Field work will require extensive overnight travel.

What You'll Do

• Perform expert-level commissioning and optimization of complex refrigeration and building automation systems.
• Create control programs and logic sequences from detailed specifications or Sequences of Operations.
• Provide advanced troubleshooting of control systems, refrigeration racks, HVAC, and BMS integrations.
• Lead on-site teams, coordinate contractor efforts, and ensure adherence to design specifications.
• Execute and oversee new store commissioning and remodel commissioning projects.
• Identify and qualify contractors to support field, project, and commissioning services.
• Mentor and train junior field specialists to build team capability and consistency.
• Serve as the primary technical point of contact for major customers and large commissioning projects.
• Maintain expert knowledge of Copeland, competitor control systems, and third-party integrations.
• Document, report, and communicate findings clearly to project and leadership teams.

What We're Looking For

• 7+ years of experience in refrigeration controls, field commissioning, or system integration.
• Advanced knowledge of refrigeration system design, pressure/temperature relationships, and CO₂ system control.
• Demonstrated expertise in controller programming and network integration.
• Proven leadership and mentoring ability in field environments.
• Strong customer communication and organizational skills.
• Computer skills including word processing, spreadsheets, database, Internet software, and Windows.
• Ability to manage multiple high-impact projects and provide strategic field insights.
• Ability to travel up to 85–90%.
• Legal work authorization in the United States - Sponsorship will not be provided for this role.

Compensation & Benefits

• Salary range: $100,000-$120,000 annually (USD).
• Fully remote work arrangement; occasional travel to Copeland sites as needed.
• Flexible and competitive benefits plans including medical, dental, and vision coverage, 401(k) and more.
• Flexible time off plans, including paid parental leave, vacation and holiday leave.
• Our compensation philosophy emphasizes a competitive base salary aligned to local market and merit-based rewards during the annual review process.