About this role
Job title: Field Service Specialist II
About the Role The Field Service Specialist II is an experienced field professional responsible for commissioning, troubleshooting, and optimization of Copeland control systems and refrigeration equipment. This role requires a deep understanding of refrigeration operation, control strategies, and integration with HVAC and building management systems; extensive overnight travel is expected.
What You'll Do
- Commission and verify control systems for refrigeration and HVAC applications (E2, E3, Site Supervisors, etc).
- Troubleshoot system issues on-site and remotely to ensure optimal performance.
- Develop and modify controller programs from I/O legends or existing sequences.
- Execute new store commissioning and remodel commissioning projects with accurate documentation.
- Provide site-level customer support and training for contractors and end users.
- Review and interpret store prints, electrical schematics, and project specifications.
- Coordinate with Project Managers, Engineers, and Technical Support on project execution.
- Maintain strong working knowledge of third-party control systems and network integrations.
- Ensure all work meets safety and compliance standards.
What We're Looking For
- 3–5+ years of hands-on field experience in refrigeration, controls, or commissioning.
- Advanced understanding of refrigeration cycle operation (compressors, valves, racks, cases).
- Knowledge of building automation systems and HVAC control logic.
- CO₂ trans-critical or cascade system experience highly preferred.
- Proficiency with Modbus, BACnet, and other communication protocols preferred.
- Computer skills including Microsoft Office products, databases, Internet software, Windows, etc.
- Proven ability to work independently and manage multiple site assignments.
- Ability to travel up to 85–90%.
- Legal work authorization in the United States; Sponsorship will not be provided for this role.
Compensation & Benefits
- Salary: $80,000-$104,000 annually
- Benefits include medical, dental, and vision coverage; 401(k) and more
- Flexible time off plans with paid parental leave, vacation, and holiday leave
- This role is fully remote; occasional travel to a Copeland site may be required for collaboration