Field Service Specialist I

Job title: Field Service Specialist I

About the Role The Field Service Specialist I is an entry-to-intermediate level role responsible for supporting the installation, start-up, and commissioning of Copeland control systems in commercial refrigeration and building management environments. This role provides hands-on field exposure to retail refrigeration, controls hardware, and software configuration under the guidance of senior field specialists. Field work will be required with extensive overnight travel.

What You'll Do

• Perform basic on-site installation, start-up, and verification of Copeland Retail Solutions products and systems.
• Terminate low-voltage control wiring and verify I/O connections.
• Load and adjust control programs with support from higher-level specialists.
• Provide basic troubleshooting support to ensure systems are operational and free of defects.
• Review and interpret store prints and wiring diagrams with assistance.
• Support new store commissioning and remodel commissioning activities and associated documentation.
• Maintain accurate and timely completion of all documentation (FSRs, timesheets, expenses, etc.).
• Provide basic training to contractors and site personnel on Copeland hardware/software.

What We're Looking For

• 1–3 years of experience in refrigeration, HVAC, or controls systems.
• Associate’s degree or equivalent technical training in HVAC/R, Electrical, or Mechanical disciplines.
• Basic understanding of refrigeration systems, control logic, and building automation.
• Computer skills including word processing, spreadsheets, database, Internet software, and Windows.
• Familiarity with Copeland, Danfoss, Carel, or similar controllers preferred.
• Ability to travel up to 85-90%.
• Legal work authorization in the United States - Sponsorship will not be provided for this role.

Nice to Have

• Familiarity with Copeland, Danfoss, Carel, or similar controllers preferred.

Compensation & Benefits

• Salary range: $70,000-$85,000 annually (USD).
• This role is fully remote with opportunities to travel to Copeland sites as needed.
• Benefits include medical, dental, and vision coverage; 401(k); and flexible time off with paid parental leave, vacation and holiday leave.