About this role
About the Role RCIS is seeking a Field Service Representative to manage a crop insurance book of business with accounts in Indiana. This is a work-from-home role with a company car provided, and it involves roughly 50% windshield time. The role focuses on profitable growth, agent development, and delivering a superior customer experience to RCIS agents in the territory.
What You'll Do
- Delivers profitable growth through selling a broad and differentiated suite of solutions and manages the existing Crop Insurance portfolio.
- Develops intimate knowledge of agent’s business model and proposition, and creates a business plan which optimizes identified opportunities that align with our growth strategies.
- Leads and manages holistic agent and customer value propositions to deliver profitable growth.
- Retain business and grow market share in assigned territory by providing an enhanced customer experience for RCIS agents.
- Educate agents on RCIS products and provide consultation on how to more effectively market RCIS products to their customers and grow their business.
- Identify new or enhanced products and services that will assist agencies in maintaining and growing their business with RCIS.
- Identify training needs and take a lead role in training agents on RCIS products and software.
- Coordinate and present at agent training meetings.
- Identify and analyze processing & servicing issues, make recommendations for solutions and collaborate with applicable departments to drive toward resolution.
- Ensure that agents are complying with all regulatory requirements related to processing their business, working with other departments to establish quality control processes as needed.
- Provide subject matter expertise and assist in the development of SOPs as appropriate.
What We're Looking For
- Bachelor's Degree with 6+ years of experience in the Crop Insurance, sales or market-facing area OR Zurich Certified Insurance Apprentice, including Associates Degree with 6+ years of experience in the Crop Insurance, sales or market-facing area OR High School Diploma or equivalent with 8+ years of experience in the insurance sales or market-facing area.
- Experience building and managing relationships externally and internally and meeting sales, retention and profitability goals.
- Experience identifying business trends, changes in market conditions and competitor activity.
Nice to Have
- Experience in Crop Insurance
- Ability to execute effective sales strategies
- Market and distribution experience in the territory/region
Compensation & Benefits
- Estimated windshield time is 50%.
- This is a work-from-home role with a company car provided.