Field Service Representative-Ohio

Job title: Field Service Representative-Ohio

About the Role The Field Service Representative is based remotely with responsibilities to support customers in integrating Bombardier business aircraft into their operations, troubleshoot and resolve technical issues, and lead or support field teams for modifications, upgrades, repairs, and fleet reliability.

What You'll Do

• Support customer in integrating Bombardier business aircraft into their operations, ensuring safety, efficiency, and cost-effectiveness.
• Provide robust troubleshooting support to assist customers in resolving technical issues.
• Prioritize and escalate technical or operational concerns within both the customer’s organization and Bombardier.
• Provide informal training and share technical, operational, and logistical insights related to aircraft operation and maintenance.
• Keep Bombardier management informed of key operational and maintenance issues affecting customer aircraft.
• Identify opportunities to enhance customer procedures and operations involving Bombardier aircraft.
• Encourage customers to implement Bombardier-recommended actions by sharing Airworthiness Directives, Service Bulletins, and other Bombardier documentation to clarify intent and highlight operational enhancements.
• Deliver reports in line with established schedules and requirements.
• Lead or support field teams during modification retrofits, product upgrades, and damage repairs at customer facilities or service centres.
• Navigate Bombardier’s internal customer support and in-service processes effectively.
• Identify and escalate recurring fleet issues to Bombardier Technical Services for potential product improvements.
• Participate in customer meetings, including fleet reliability and operational reviews.
• Travel to service facilities as needed to oversee complex troubleshooting or upon customer request.

What We're Looking For

• At least 5 years of aviation maintenance experience.
• At least 2 years of experience with Bombardier products (Global 5000/6000 series, Global 7500, Challenger 300/350 series, and Challenger 605/650 series).
• Strong aircraft troubleshooting skills.
• Computer skills necessary to learn and operate word processing, spreadsheet, database, email, and web-based applications.
• Interpersonal skills to work effectively with a variety of individuals, departments, organizations, and regulatory agencies.
• Business writing skills to create various reports and correspondence.
• Ability to travel.
• EASA or FAA licensed Airframe & Powerplant mechanic - preferred.
• Be self-driven and have a problem-solver attitude.

Nice to Have

• EASA or FAA licensed Airframe & Powerplant mechanic - preferred.

Compensation & Benefits

• Insurance plans (Dental, medical, life insurance, disability, and more).
• Competitive base salary.
• Retirement savings plan.
• Employee Assistance Program.
• Tele Health Program.