Field Service Representative (FSR) I - III

About the Role The Field Service Representative (FSR) serves as a senior-level technical advisor to customers and internal stakeholders. This role provides pre-sales and post-sales support, influencing product direction, and delivering advanced technical solutions for Silvus Technologies' multi-antenna MIMO radio and mesh networking systems. The FSR operates autonomously in dynamic environments, balancing multiple customer engagements and travel requirements. This remote role supports customers nationwide with ideal home bases in Fort Benning, GA; Fort Bragg, NC; Virginia Beach, VA; or Southern Maryland, and requires up to 75% travel. What You'll Do

• Act as a technical subject matter expert and advisor for advanced wireless communication systems; collaborate with customers to assess needs and deliver customized solutions.
• Design and deliver technical demonstrations and system evaluations; modify configurations to address operational challenges.
• Collaborate with Engineering and Product Management to provide field-driven input into product design, enhancements, and troubleshooting strategies.
• Independently conduct on-site and remote technical support, including field diagnostics, network configuration, and optimization.
• Lead product demonstrations, evaluations, and long-duration user trials, representing Silvus as a trusted technical advisor, and proactively identifying integration opportunities and performance improvements.
• Exercise independent judgment in diagnosing and resolving complex field issues; coordinate with Engineering, Product, and Sales to develop corrective actions and strategic recommendations.
• Operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements with minimal supervision.
• Provide technical training to end users, tailoring materials and delivery methods to customer skill levels and mission requirements.
• Utilize advanced problem-solving to identify, analyze, and resolve field failures and performance issues.
• Lead customer engagement and influence technical decision-making through deep product expertise and communication of competitive advantages.
• Document field observations and prepare recommendations that influence product roadmaps and internal support processes.
• Contribute to the development of internal best practices and process improvements for customer support and deployment success.
• Travel up to 75% for meetings, events, and demonstrations.
• Perform other related duties as assigned. What We're Looking For
• High School Diploma/GED required; technical degree preferred.
• 1-3 years of experience supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment with a minimum of 1-3 years of experience as an FSR or equivalent in a customer-facing technical role.
• Strong knowledge of TCP/IP protocols, network architecture, and RF systems.
• Ability to work independently with minimal supervision and manage multiple customer engagements.
• Exceptional written and verbal communication skills. Nice to Have
• Technical degree preferred. Compensation & Benefits
• Final title and compensation for an FSR I - III role will depend on the candidate's experience and skill level.
• Travel up to 75% of the time; remote work supported.
• Salary range and benefits are not disclosed in the posting.