Field Service Representative

Field Service Representative - Philadelphia, PA

The Role:

Markem-Imaje is looking for a self-motivated, confident, and passionate Field Service Representative who has experience with industrial automation and has a passion for delivering solutions. The Field Service Representative will be responsible for delivering, installing, repairing, maintaining, and testing equipment.

Job Responsibilities:

• Performing general field service repair and maintenance activities required to support Markem-Imaje customers and installed machine base.
• Resolving operational issues in the field. Identifying any issues and performing troubleshooting procedures.
• Determining customer needs and offering recommendations.
• Contributing to business growth and sustainment through technical involvement, influence, and teamwork.
• New equipment installations, customer training, emergency and routine repair, contract sales and maintenance and any other service-related activities as directed by management.
• Determining and recommending which products or services best fit the customers’ needs.
• Developing and maintaining technical and operational competency on Markem-Imaje products through study, training, hands on use and field exposure to customer applications. Required to successfully complete product training courses and demonstrate a minimum competency level as defined by management.
• Achieving and maintaining a level of customer satisfaction consistent with Markem-Imaje quality guidelines and objectives.
• Collaborating and teamworking with sales members to assist with machine demos, installations, technical training, courtesy calls, customer communication and follow up activities.
• The Field Service Representative will be assigned to a divisional service territory, with primary customer list, which will be considered the primary area of responsibility.

Job Requirements

• BA of Mechanical or Electrical Engineering degree preferred.
• 3-5 years Mission-critical field service-related experience a plus.
• Basic knowledge of electrical, electronic, pneumatic, hydraulic, and mechanical system theory and operation
• Possess interpersonal and customer relationship management skills.
• Willing and able to share knowledge and conduct training to diverse audiences of varying size.
• Able to work independently and with minimal supervision.
• Effective time management skills; able to prioritize multiple activities and commitments.

The right candidate will be aligned to our values and culture:

• Collaborative entrepreneurial spirit

• Winning through customers

• High ethical standards, openness and trust

• Expectations for results

• Respect and value people

• If you believe you match our values and have the experience we’re looking for, apply! We can’t wait to hear from you!

• Pay Range: USD 32.00 - 40,90 Hourly

• This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

• We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

• All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

• About Us

• The brands of Dover Imaging & Identification (DII) combine deep customer understanding, highly skilled personnel, innovation with industry expertise – delivering start-of-art solutions for industries such as food, beverage, personal care, health care, automotive, electronics, fashion and more.

• Markem-Imaje, headquartered in Geneva (CH), builds connected and safe supply chains through innovative marking and coding solutions seamlessly integrated with product identification and traceability software and services.

• Solaris Laser, with its offices on the outskirts of Warsaw (PL), manufactures innovative and reliable industrial laser equipment for coding, marking, and engraving applications.

• Blue Bite, headquartered in New York (US), develops robust, easy-to-use consumer engagement software tools that enable brands to create custom consumer digital experiences through mobile phones.

• Systech, headquartered in Princeton (NJ-US), designs digital traceability and serialization solutions for the pharmaceutical, medical devices and nutraceuticals markets.

• MS Printing,

• headquartered in Milan (IT), offers innovative printing equipment for the demanding and ever-changing market of digital textile printing. The high-quality inks are produced by its sister company JK Group.

• Collaborative entrepreneurial spirit, winning through customer, high ethical standards, expectations for results, and respect for people are our core values the define our culture and operations.

• Join us at DII to redefine what’s possible!

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