About this role
Field Service Rep
Pasadena, TX
- ID: R-21022
- Job Category: Operations
- Job Type: Full time
Role Summary
As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.
Responsibilities & Requirements:
- Order processing and acceptance
- Prepare cost estimates minus discounts according to specifications
- Schedule orders
- Prepare quotations for standard products according to predefined lists
- Read and evaluate customer specifications and customer requirement documents
- Compile technical and commercial offer documents
- Build and maintain strong customer relationships
- Support customers during site visits
- Process customer complaints
- Find, develop and implement technical solutions for special problems
- Coordinate with internal and external customers effectively
- Establish safe and proper work area and follow all safety requirements
- Perform in-house and on-site repairs and service activities
- Provide technical support and training as needed
- Other duties as assigned
Preferred Experience / Skills:
- Strong verbal and written communication skills
- Organized and efficient
- Proficient in Microsoft Office, including Word
- SAP knowledge in SD;MM;PP
- Able to work well with a team
- Knowledge of AutoCAD, Solid Works or any technical drawing tools are a plus
- Experience serving customers in oil & gas, power, chemical, water and other general industries
- Ability to reprioritize daily while still producing deliverables
- Willingness to travel as needed to customer sites
- BS or BA Degree in relevant field and 3-5 years relevant experience
Req ID : R-21022
Job Family Group : Operations
Job Family : OP Field Service
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.