About this role
Responsibilities
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Manage day-to-day operations, including field-based execution with the service team, and drive staff performance to maximize sales, productivity, and manpower efficiency.
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Support expense management to ensure profitability in accordance with financial objectives.
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Handle customer inquiries, requests, and complaints professionally.
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Establish and maintain strong relationships with customers through regular visits.
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Monitor and report on KPIs to assess operational efficiency.
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Coach, motivate, and develop team members to encourage collaboration and recognize strong performance.
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Oversee manpower scheduling to ensure high-quality service delivery.
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Collaborate with other departments to ensure seamless operational integration and effective problem resolution.
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Requirements
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Higher Diploma with at least 5 years of management experience, preferably in the pest control/Cleaning service or F&B industry.
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Minimum 3 years of hands-on operations experience is required.
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Strong time management and prioritization skills in a fast-paced environment.
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Excellent problem-solving and communication skills with the ability to work independently.
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Self-motivated, detail-oriented, and well-organized.
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Proven leadership skills and team management experience.
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Proficiency in spoken and written English and Chinese.
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Proficient in MS Office (Word, Excel, and PowerPoint).
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Benefits
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Are you interested? Here's what you can expect when you join us:
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Competitive salary package and 13-month salary.
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5-6 day work week with flexible working hours.
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Paid public holidays, annual leave, and marital leave.
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Comprehensive medical and dental insurance (including Chinese medicine and acupuncture).
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Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services).
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Offer learning & development and Training program.
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Excellent promotion opportunities and company culture.
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Excellent company culture.
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Staff recognition awards.